Phoenix Hospital Group is committed to providing exceptional clinical care to all patients. We are extremely proud of the service we provide and the feedback we receive is illustrative of the exceptional quality of care and patient experience we offer.
We have a dedicated Patient Experience Group which meets monthly to analyse all the latest patient feedback we have received. We look to identify any opportunities for improvement in the experience and service offered to patients.
It shows that despite such high levels of patient satisfaction, we refuse to become complacent and retain a strong focus on continual improvement.
Phoenix Hospital Group have partnered up with Doctify, an online platform where you can search, compare and request appointments with medical specialists online. This has allowed us to gather feedback from our patients. See below some examples over the past few months.
We work with HWA who provide us with valuable research intelligence to help us better understand what matters most to patients.
