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Safeguarding Assurance Statement

Phoenix Hospital Group is fully committed to ensuring the safety of all children, young people and adults at risk within our facilities.

Phoenix Hospital Group Safeguarding assurance statement

Phoenix Hospital Group is fully devoted to ensuring the safety of all children, young people and adults at risk within our facilities. We recognise that all patients, staff and any person who comes in contact with our services – regardless of race, age, ability, gender, identity, sexual orientation, religion or belief – have the right to protection from all types of harm or abuse.

Phoenix strives to safely deliver individual and personal healthcare to the highest standards of quality and this is embedded in our safeguarding responsibilities.

Phoenix will proudly safeguard people by:

  • Ensuring they are empowered to ask questions
  • Speaking up about abuse, neglect or individuals at risk of harm
  • Listening and respecting individuals reporting concerns and supporting the correct processes
  • Protecting individuals from violence, exploitation, abuse and harm
  • Providing a safe environment for children, young people and adults who use our services
  • Working in partnership with other relevant agencies to support a multi-agency safeguarding network
  • Recruiting all staff safely by ensuring that references, Disclosure and Barring Service (DBS), professional registration and the right to work in the UK checks are completed appropriately

Registration with the Care Quality Commission (CQC) further evidences Phoenix’s commitment to continued improvement and maintenance of the highest standards and regulations.

What we do.

Phoenix will ensure we maintain patient’s autonomy, support their individual decisions and empower them when appropriate or necessary. Working collaboratively with the Safeguarding Private Hospital Networks ensures that Phoenix is well supported and constantly up to date with safeguarding guidelines and legislation.

Phoenix takes a holistic approach to ensure all responsibilities and principles of safeguarding are applied industriously. Phoenix Hospital Group also works closely with national and local authority agencies to deliver the best outcomes for all persons involved in safeguarding matters. Working with these agencies allows for patients and their families to be supported during their time in our facilities.

We continually review guidelines and best practice to ensure that all staff are aware of the appropriate processes. All staff, clinical and non-clinical, receive safeguarding training as we believe that it is everyone’s responsibility to maintain safety. We encourage staff to have open and transparent conversations about the well-being of patients and fellow staff members who they feel may be at risk.

Phoenix has a comprehensive safeguarding policy and regularly reviews procedures, the implementation of which is overseen by our executive safeguarding lead and supported by a cross-organisational safeguarding committee. The safeguarding executive lead for Phoenix Hospital Group is the Clinical Governance and Risk Lead and is internally supported by the Director of Operations, Medical Director and Chief Executive Officer.

Phoenix has also guaranteed that there are safeguarding leads in all areas of the company. Alongside the safeguarding leads, we have also designated freedom to speak up guardians and champions across all sites to provide an additional source of support. Phoenix encourages the message that when something does not feel right, it is incumbent on staff to speak up.

Staff training includes:

  • Safeguarding Adults and Children’s eLearning modules
  • Safeguarding Adults and Children’s workshop
  • Education about the Mental Capacity Act and Deprivation of Liberties
  • Counter terrorism training prevent

We work in line with this legislation and other relevant guidance to discharge safeguarding responsibilities for children and adults at risk.

Phoenix has safeguarding accountability and assurance arrangements in place, as well as internal risk analysis which is reviewed by our Clinical Governance Committee.

Phoenix Hospital Group staff are aware of their ongoing personal responsibility to escalate any concerns and to ensure unacceptable professional practice is identified and tackled.

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