We are delighted you have chosen Phoenix Hospital Group for your healthcare needs. We endeavour to make your visit with us as smooth and as comfortable as possible by ensuring you receive exceptional care throughout your time with us.
Your healthcare experience is important to us whether you are visiting one of our outpatient centres or our inpatient hospitals, your comfort and care is our number one priority.
Below is some information on what to expect when you visit our facilities.
Phoenix Hospital Group boasts two outpatient centres in the heart of Harley Street at 9 Harley Street and 25 Harley Street and another in Essex, Phoenix Hospital Chelmsford; together these have all the necessary diagnostic testing facilities to be able to diagnose and refer you on for treatment.
As an outpatient, you’ll be here for a consultation, test or scan. When you first arrive, you will be welcomed by our lovely reception team who will take some details from you in order to get you registered on our system.
If you are here for a scan, one of our friendly radiographers will come and collect you from the waiting area and take you to the imaging department. If you are here for a consultation you will be shown to one of our modern consulting rooms to meet with your consultant.
Our beautifully designed patient bedrooms at Weymouth Street Hospital provide luxury and comfort. Your private room will be equipped with a nurse call system, television and direct dial telephone and you’ll be shown how to use these when you arrive.
Additionally, you’ll have free Wi-Fi in your room so that you can keep in touch with loved ones as well as surfing the web in your free time
Your room will offer you the opportunity to rest and receive visitors in peace, privacy and comfort.
If you require any assistance during your stay, please feel free to use the nurse call system at any time. The system operates from both your bedroom and bathroom and can be used for any requirement you may have.
Whilst we appreciate that it is nice to have friends and family visit you during your stay at the hospital, our patients recovery is our number one priority therefore unless the visitor is a carer or translator we are unable to allow visitors into the hospital
We advise not to bring valuables or large sums of money as we cannot accept responsibility for personal belongings, we suggest that you leave such items at home. There is a safe in the cupboard in your room for personal belongings.
Weymouth Street Hospital offers a variety of meals to suit every dietary requirement, these will be delivered directly to your room. You can choose from daily menus or you can discuss your specific needs such as gluten-free or kosher with a member of the team.
We pride ourselves on our healthy home cooked menus, we appreciate that good food is an important part of your stay with us and your recovery. Whether you prefer a small light meal or something more substantial our experienced chefs are here to prepare your choice of freshly cooked food.
(please note this menu is subject to change)
Whilst our dedicated and professional nursing staff will be caring for you during your stay, your consultant is in overall charge of your clinical care.
To support your consultant, a Resident Medical Officer is also on-site at the hospital.
The nursing staff will keep you informed of any changes in the plans for your treatment:
We have arranged a special rate with The Marylebone Hotel which is ideally located just a few minutes away from Weymouth Street Hospital.
Preferred Rate | Published Rate | |
Classic Queen | £235 | £498 |
Deluxe Queen | £315 | £578 |
Studio Suite Queen | £385 | £698 |
The rates detailed of this agreement are room only, exclusive of VAT of 20% and net non-commissionable. Please note there will be a £20 supplement to upgrade to a king room.
When placing a new reservation, please quote ‘Phoenix Hospital Group’.
We are proud of our low infection rates and ask all patients and visitors to support us by using sanitising hand gel before and after entering a patient’s room.
After anaesthesia or sedation you will not be able to drive for at least 24 hours so we recommend a responsible person drives you home. If you would like assistance before leaving the hospital please let a member of the team know. Alternatively we are happy to arrange a taxi for you. The hospital has special arrangements with local hotels. Please speak to a member of the reception team for more information.
