Patient Experience

We are delighted you have chosen Phoenix Hospital Group for your healthcare needs. We endeavour to make your visit with us as smooth and as comfortable as possible by ensuring you receive exceptional care throughout your time with us.

Welcome to Phoenix Hospital Group

Your healthcare experience is important to us whether you are visiting one of our outpatient centres or our inpatient hospitals, your comfort and care is our number one priority. 

Below is some information about what to expect when you visit our facilities.


Phoenix Hospital Group boasts two outpatient centres in the heart of Harley Street at 9 Harley Street and 25 Harley Street as well as Phoenix Hospital Chelmsford. Together these have all the necessary diagnostic testing facilities to be able to diagnose and refer you for treatment. 

As an outpatient, you’ll be here for a consultation, test or scan. When you first arrive, you will be welcomed by our lovely reception team who will take some details from you in order to get you registered on our system.  

If you are here for a scan, one of our friendly radiographers will come and collect you from the waiting area and take you to the imaging department. If you are here for a consultation you will be shown to one of our modern consulting rooms to meet with your consultant.

Staying with us at Weymouth Street Hospital

Our beautifully designed patient bedrooms at Weymouth Street Hospital provide luxury and comfort. Your private room will be equipped with a nurse call system, television and direct dial telephone and you’ll be shown how to use these when you arrive. 

Additionally, you’ll have free Wi-Fi in your room so that you can keep in touch with loved ones as well as surfing the web in your free time.

Your room will offer you the opportunity to rest and receive visitors in peace, privacy and comfort.

Nurse call
Nurse call

If you require any assistance during your stay, please feel free to use the nurse call system at any time. The system operates from both your bedroom and bathroom and can be used for any requirement you may have.

Visiting hours
Visiting hours

Patients are allowed one guest to accompany them during their stay, however visitors will not be allowed in the hospital beyond 8pm.

Bringing valuables
Bringing valuables

We advise not to bring valuables or large sums of money as we cannot accept responsibility for personal belongings, we suggest that you leave such items at home. There is a safe in the cupboard in your room for personal belongings.

Dining at the hospital

Weymouth Street Hospital offers a variety of meals to suit every dietary requirement, these will be delivered directly to your room. You can choose from daily menus or you can discuss your specific needs such as gluten-free or kosher with a member of the team.

We pride ourselves on our healthy home cooked menus, we appreciate that good food is an important part of your stay with us and your recovery. Whether you prefer a small light meal or something more substantial our experienced chefs are here to prepare your choice of freshly cooked food.

(please note this menu is subject to change)


Your care during your hospital stay

Whilst our dedicated and professional nursing staff will be caring for you during your stay, your consultant is in overall charge of your clinical care.

To support your consultant, a Resident Medical Officer is also on-site at the hospital.

The nursing staff will keep you informed of any changes in the plans for your treatment:

  • All staff wear name badges and will address you with your preferred name/title
  • Any proposed treatment (including risks and any alternative treatments) will be clearly explained to you before you are asked to sign a consent form
  • You will be informed in advance, where possible, of any change of the date or time of your treatment

Local accommodation

We have arranged a special rate with The Marylebone Hotel which is ideally located just a few minutes away from Weymouth Street Hospital.

Preferred Rate
Published Rate
Classic Queen
£235 £498
Deluxe Queen
£315 £578
Deluxe King
£345 £585
Studio Suite Queen
£435 £698
Studio Suite King
£465 £785

The rates detailed of this agreement are room only, exclusive of VAT of 20% and net non-commissionable. Please note there will be a £30 supplement to upgrade to a king room.

When placing a new reservation, please quote ‘Phoenix Hospital Group’.

Infection Control

We are proud of our low infection rates and ask all patients and visitors to support us by using sanitising hand gel before and after entering a patient’s room.


Your Safety

If the fire alarm sounds, all patients should remain in their room and follow staff instructions.

Fire safety

If the fire alarm sounds, all patients should remain in their room and follow staff instructions.
Unfortunately, we are unable to allow pets, with the exception of guide dogs, in any part of the hospital.


Unfortunately, we are unable to allow pets, with the exception of guide dogs, in any part of the hospital.
Smoking is not permitted anywhere on the hospital grounds, this is including outside the front entrance.


Smoking is not permitted anywhere on the hospital grounds, this is including outside the front entrance.

Your departure

For all overnight patients, you will be discharged by 10am the following morning, or by 8am for sleep studies. Once your consultant is happy that you’re ready to leave, we’ll make sure you have everything to ensure the best possible recovery whilst at home. If you have any questions once you’re home, your healthcare team is available should you need them.

Ongoing care

Your consultants and nursing team will advise you on any ongoing care before your departure and will arrange any medication and post-operative items. You will also receive discharge instructions and information from your nurse.

Your comments

We hope you enjoyed your stay. We would love to hear your feedback to ensure we are continuously improving.
Your nurse will hand you a patient feedback leaflet, we would be grateful if you could complete this before your departure.

Getting Home

After anaesthesia or sedation you will not be able to drive for at least 24 hours so we recommend a responsible person drives you home. If you would like assistance before leaving the hospital please let a member of the team know. Alternatively we are happy to arrange a taxi for you. The hospital has special arrangements with local hotels. Please speak to a member of the reception team for more information.

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