We value all feedback following your visit to one of our facilities. This helps us to grow as a hospital group and ensure our patients needs are at the forefront of everything we do.

We would love to hear your feedback!

We are continually striving to improve our service and care, and your comments and feedback are invaluable in helping us to do this. See below the many ways you can leave us feedback:

HWA patient satisfaction questionnaire

These are available in all patient bedrooms, outpatient reception areas and on each floor outside consulting rooms. Each questionnaire is recorded, with action taken where necessary so you can be rest assured your comments good or bad will be taken on board.

Doctify review

At each of our locations, the reception area has a Doctify poster which you can scan using your smartphone, this will then bring up a review page for you to fill in.

Alternatively you can visit the individual location pages on this site and click on the Doctify link.

Google review

Google review cards can be located at each sites reception desk. You will need to simply scan the barcode with your smartphone which will them prompt you to leave a review.

Phoenix Hospital Group will endeavour to respond to you within 24 hours.

Speak to a manager

Each clinical department has a manager.

Please ask to speak to them directly if you experience any issues – they are always happy to help.

Making a complaint

If you have any concerns about any aspect of the service provided please speak to any member of staff, they will do their best to correct the situation or offer an explanation. If that does not resolve the situation and you wish to make a complaint, please speak to a member of staff  who will ensure that you receive a copy of the complaints procedure, please click here to download a copy.

What to expect from independent healthcare

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