Receptionist

Role: Receptionist

Location: Harley Street

Hours of work: typically shifts of 7.5hrs Monday to Saturday

The salary for this role is Competitive + comprehensive benefits package

Phoenix Hospital Group is a dynamic, fast growing independent hospital group which currently operates two hospitals in central London and Essex and two Harley Street outpatient and diagnostic centres. It has ambitious plans to grow and is now keen to appoint an exceptional Receptionist to support the next stage of its development.

The successful candidate will provide a highly customer-focused, front of house service to our guests and business partners, ensuring that our patients’ journey is effectively and discreetly managed. Working to our policies and procedures the Receptionist will oversee the administrative pathway supporting the delivery of clinical services within the centre. They will look after any enquiries, patient registration, charging, billing and payments, patient record management and must have a strong level of data input integrity.

We are looking for someone who takes pride in delighting patients through exceptional care. You will be able to demonstrate the ability to work to a high standard, under pressure at times and possess a flexible working attitude, working alone or as part of the team, have excellent interpersonal and customer service skills and be able to plan and prioritise own workload. Being sensitive to patient and consultant needs will be at the core of everything you do.

Core Responsibilities

To provide a highly customer focused front of house service to our customers and business partners attending the Centre
To proactively manage the patients’ administrative pathway in the delivery of clinical services
Ensure the accurate & timely input of administrative data within the company’s business administration systems to ensure the effective & efficient delivery of services
To act as the coordinator of the patients’ journey during their attendance at the Centre ensuring clinical teams deliver a seamless service and the patients’ journey is effectively & discretely managed
Ensure the public areas of the Centre are clean & tidy and reflect the standards expected of a high-quality medical facility
Ensuring cash handling procedures are complied with
To ensure invoices are raised in a timely fashion and all revenue is captured
Manage the delivery of post & supplies arriving at site
To remain vigilant of security and aware of all personnel, patients, consultants, visitors and staff entering the building at all times
Assist in other areas of the Centre when necessary

Required skills & experience

Previous experience in a similar role
Evidence of a good standard of literacy & numeracy
Well-developed interpersonal and communication skills
Customer-orientated approach
Team Player
Good organisational and time management skills
Accuracy in administrative tasks with attention to detail and quality
Knowledge of relevant policies and procedures
Computer Literacy
Experience in using computerised records systems
Good negotiating skills
Experience of working in a public reception
Ability to work under pressure
Calm and professional approach
Ability to work without direct supervision, determine own/others work priorities

Desirable

Knowledge of the Data Protection Act
Knowledge of medical terminology
Experience of working in a health care environment

Benefits

We value our staff members and want them to feel motivated and rewarded. We offer a competitive package of benefits to all permanent staff members of Phoenix Hospital Group including:

Pension Scheme
Life Assurance
Employee Assistance Programme
Medical Insurance
Subsidised restaurant at Weymouth Street Hospital
Employee discount at our health facilities
33 days annual leave (including bank holidays) increasing with length of service
Annual summer and Christmas parties
Career development
Refer a friend scheme

If you think you would be a great fit, apply now.

Apply Online