Guest Support

Role: Guest Support

Contract: Permanent

Location: Weymouth Street Hospital

The purpose of the role

Guest Support are there to ensure that each patient’s journey – from the moment they arrive to the time they leave us – is as smooth, comfortable and professional as possible. From escorting patients up to their room, to showing them around their room, to guiding them through the menu. Guest Support will work closely with ward staff, kitchen and front of house ensuring communication between all departments is maximized. The role requires flexibility and may sometimes require you to help out on Front of House.

About you

We are looking for someone who takes pride in delighting patients through exceptional care. If you take professional satisfaction in feeling proud of your level of first-class service at the end of each day, you may be a good fit, around like-minded colleagues. Being sensitive to patient and consultant needs will be at the core of everything you do.

Core Responsibilities

Confidently introducing yourself to all patients and asking patients how they would like to be addressed
Checking patients file against registration form
Going through below with all patients:
Safe, emergency buzzer, call bell, air con, WIFI, lights, curtains, bed, bathroom, TV, guest info book
Provide fresh jugs of water for patients
Checking for dietary requirements and allergies
Going through the menu with patients visitors
Managing patient flow
Reporting maintenance issues
Checking on relatives/friends
Communicating between kitchen, wards and reception
Ensuring water machine cups levels are maintained
Staff lunch list – updating kitchen
Serving consultants
Kitchen support
Filing registration forms into patients file
Checking with ward staff for any room changes and relaying back to kitchen
Serving food to patients
Assisting patients with eating when required
Picking up trays
Checking condiments etc are stocked up in both staff room and consultants room
Serving food and checking all ok after 5/10 minutes
Working closely with housekeeping advising when a room is ready for cleaning
Prompt collection of trays
Assisting with discharges – escorting patients to reception and assisting with bags/taxis
Preparing menus for patients and consultants
Ensuring fridges and cupboards are tidy in both staff room and consultants room

Required skills & experience

To be smart and pay great attention to personal appearance
To be able to impart information clearly and concisely, both verbally and written
To display a confident manner and demonstrate ability to stay calm and polite at all times
To demonstrate the ability to work to a high standard, under pressure at times and possess a flexible working attitude, working alone or as part of the team
To have excellent interpersonal and customer service skills
Be able to plan and prioritise own workload
To be flexible and prepared to help in all areas administratively
Be able to judge/differentiate between different patients eg culture
No clinical involvement however ensuring all clinical queries are followed through with the relevant staff
Familiarising yourself with consultants

About us

First and foremost, we pride ourselves on providing exceptional clinical care to all patients, in a very supportive environment.

Phoenix Hospital Group has four sites encompassing two London outpatient centres: 9 Harley Street and 25 Harley Street, and two hospitals: Weymouth Street Hospital (London) and Phoenix Hospital Chelmsford (Essex).

This role is based at the Weymouth Street Hospital, an acute care hospital, registered for 17 beds, accepting planned and emergency/urgent surgical admissions with a special emphasis in Cosmetic Surgery with some of the country’s leading NHS and Private Consultants using our facilities.

If you think you would be a great fit, apply now.

Apply Online