Patient Information Outpatients

Welcome to Phoenix Hospital Group

We are delighted you have chosen our clinic for your healthcare needs.

With years of experience in the healthcare sector our staff at 9 Harley Street and 25 Harley Street endeavour to ensure your time with us is both relaxing and smooth as possible. This guide aims to provide an overview of the services available to you and your visitors.

We continuously appraise each element of our patient care to ensure your visit is a comfortable one. We encourage you to complete our independently audited patient satisfaction questionnaire, as well as raise any concerns with a member of the hospital team. It is through the continuous evaluation of patient comments and suggestions that we are able to measure and improve upon our service. We hope that your visit is a pleasant one.

abarker

 

Andrew Barker
Chief Executive Officer
Phoenix Hospital Group

 

 

 

Our Consultants


To see a list of our consultants and the different specialties we offer click the button below;

 

Our Consultants

 

Address and Opening Times


 

Our Imaging and Diagnostic centres are open between 8.30am to 8pm Monday to Friday.

 

Location: 9 Harley Street, London, W1G 9QY

Enquiries: 0207 079 2102 or Email info@9harleystreet.com

Contact 9 Harley Street

 

Location: 25 Harley Street, London W1G 9QW

Enquiries: 0207 079 2102 or Email appointments@phoenixhospitalgroup.com

Contact 25 Harley Street

 

International Patients


 

We welcome patients from around the world. With our commitment to excellence, our bespoke service will cater to all international referral patients.

We understand that our international patients may have different requirements, therefore please call our customer service team on 0207 079 2100 we will be happy to assist.

 

 

 

 

Payment


 

We welcome insured, guaranteed and self paying patients. Consultations are charged separately by your specialist and fees are payable directly to them.

Your fee for imaging and diagnostics tests will be quoted for and payable at the reception desk.

 

If you have any questions in regards to payment, please call 0203 869 2148.

To find out more information regarding our payment options click the button below;

Paying for your care

Complaints and Feedback


Here are Phoenix Hospital Group, we welcome feedback both positive or negative so that we can continue to improve our service.

 

 

 

Download our patient satisfaction survey

If you didn’t manage to complete our Patient Satisfaction Survey, please feel free to download them here; you can either post it directly to the hospital, drop it off in person or alternatively email us.

Alternatively, please call our customer service line 0207 079 2100.

Bookings


 

To book or cancel as scan please call our dedicated bookings team on 0207 079 2102 or email: diagnostics@phoenixhospitalgroup.com

To book or cancel a consultation with a particular consultant call our customer service team on 0207 079 2102

how can we help?

Request a call back

Full Name*

Telephone

Email*

Area of Interest