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Home > General Surgery

General Surgery

At Phoenix Hospital Group we offer a wide range of treatments including hernia repair, simple abscess drainage, the treatment of gastroesophageal reflux and gall bladder removal.

Essex

London

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First class surgical care

Our general surgery team is comprised of a variety of knowledgeable and experienced surgeons specialising in different fields. Different surgeons have experience in different areas and we will always work to match you with an experienced surgeon for your particular procedure.

Virtual appointments

GMC registered

Same day appointments

Vast range of treatments

Treatments we offer

Many general surgical procedures can be carried out endoscopically or laparoscopically enabling a faster return to normal activities and minimal scar and issue damage.

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Abscess incision and drainage

If a skin abscess becomes too large and infected you may need to have it dealt with in surgery in order to stop it growing further.

Appendicectomy

The procedure takes place under general anaesthetic and can be performed using either a ‘laporoscopic’ or ‘open’ technique.

Haemorrhoid banding

Haemorrhoid banding, also known as rubber band ligation, is a common treatment for haemorrhoids (piles). Here’s how it works:

Procedure: During the banding procedure, a small instrument called a proctoscope is inserted into the rectum. The proctoscope is used to place a tight elastic band around the internal section of the haemorrhoids. This band cuts off the blood supply to the haemorrhoids.

Blood Supply Cut-off: By restricting blood flow, the haemorrhoids eventually lose their blood supply. This causes them to shrink and eventually fall off. Typically, this process occurs within 3 to 7 days after the banding.

Minimal Discomfort: The banding procedure itself is relatively quick and not painful. It is often performed as an outpatient procedure.

Indications: Haemorrhoid banding is recommended when symptoms such as itchiness, discharge, soreness, and bleeding are severe and do not resolve on their own. If dietary changes, over-the-counter treatments, and GP-prescribed medications have not been effective, banding may be considered.

Risk Factors: Haemorrhoids can occur due to factors like straining during bowel movements (often related to constipation), lack of dietary fibre, being overweight, pregnancy, or having a family history of piles.

Consultation: Before undergoing the procedure, you’ll have a formal consultation with a healthcare professional. They will discuss your medical history, symptoms, and any necessary diagnostic tests.

Laparoscopic cholecystectomy

This is surgery to remove the gallbladder using a laparoscopic technique.

Umbilical hernia repair

During umbilical hernia repair, the surgeon makes a small cut of about 2–3cm at the base of the belly button, and pushes the fatty lump or loop of bowel back into the abdomen (tummy). The muscle layers at the weak spot in the abdominal wall, where the hernia came through, are stitched together to strengthen them. In some cases, a special mesh patch may be placed in the abdominal wall to strengthen the area if the hernia was particularly large.

Sports hernia/gilmore's groin repair

This is a severe musculo-tendinous injury of the groin, which can be successfully treated by the surgical restoration of normal anatomy.

Inguinal hernia repair

This is the most common type of hernia repair and is a lump or swelling in the groin. Surgery can be either an open or laparoscopic approach.

Linx® for gastroesophageal reflux

The procedure is carried out under general anaesthetic and uses keyhole surgery (laparoscopy) to implant magnetic beads around the lower part of the oesophagus.

Nissen fundoplication (laparoscopic) for gastroesophageal reflux

This is one of the most common surgical techniques used to treat the condition. It uses keyhole surgery, avoiding the need for a large incision.

Pilonidal Sinus

A pilonidal sinus is a small tunnel that develops at the top of the crease in the buttocks. Trapped hair around the buttocks crease can lead to an abscess, and a pilonidal sinus may develop as a result.

If people have a pilonidal sinus, they may have discomfort and irritation around the tailbone area. In some cases, a pilonidal sinus may resolve by itself, but people may require treatment, such as abscess drainage or sinus removal.

Inflammation and abscess formation can be painful, but treatment is usually successful.

Treatment options include abscess drainage and surgical removal of the sinus, followed by frequent hair removal to help prevent future issues.

Symptoms can range from mild to severe, depending on the level of infection. If people have a pilonidal sinus, they may have the following symptoms:

small dimple in the skin
irritation or discomfort
painful mass, which may be an abscess
drainage from the area, which may be a clear, cloudy, or bloody fluid
red, tender area
foul-smelling pus
fever
nausea

Causes

Risk factors Trusted Source for pilonidal sinus include:

being male
having a family history of pilonidal disease
being overweight
experiencing trauma or irritation in the area
having a sedentary lifestyle or sitting down for long periods
having a lot of hair around the buttocks
practicing poor hygiene habits
being younger, as pilonidal sinus is more common in young adults

Rigid sigmoidoscopy

A rigid sigmoidoscopy is a procedure to look at the inside your sigmoid colon (last one-third of your colon) and rectum using a small rigid telescope (proctoscope). It is performed to look for tumours, polyps, inflammation, bleeding or haemorrhoids.

What are the benefits of a rigid sigmoidoscopy?

If you are experiencing symptoms such as pain in the lower abdomen, changes in your bowel habits, bleeding from your anus, diarrhoea and/or unexplained weight loss, your consultant may suggest a rigid sigmoidoscopy. A rigid sigmoidoscopy will help your consultant look for any abnormalities

If your consultant finds a problem, they can remove small pieces of tissue for biopsy to help make a diagnosis.

What happens during a rigid sigmoidoscopy?

Preparing for a rigid sigmoidoscopy

Your consultant will advise you on how to prepare for your rigid sigmoidoscopy; this may include an enema when you arrive on the ward. Be sure and advise us of any medication you are currently taking.

During a rigid sigmoidoscopy

A rigid sigmoidoscopy (or proctoscopy) usually takes about 30 minutes. You may be offered a relaxant or some Entonox (laughing gas) to help you relax before the procedure.

Patients usually lie on their side on the examination table. The consultant will apply lubricant to the rigid telescope (proctoscope) before gently inserting it into your anus. Air will be blown into your large bowel to expand it so that they have a clear view. Images from the scope will be relayed onto a screen. The consultant will be able to look for problems such as inflammation or polyps. They will be able to perform biopsies (take samples) and take photographs to help make the diagnosis.

Recovery from a rigid sigmoidoscopy

Rigid sigmoidoscopies are usually performed as an outpatient procedure, so you should be able to go home the same day and carry on with regular activities right away.

You may feel a bit bloated for a few hours but this will pass. You may experience slight bleeding just after this procedure.

If you were given a sedative, you will normally recover in about an hour. A responsible adult should take you home in a car or taxi and stay with you for at least 12 hours. Be near a telephone in the case of an emergency. Additionally, you should not drive, operate machinery or do any potentially dangerous activities (this includes cooking) for at least 24 hours and not until you have fully recovered feeling, movement and coordination.

Hernia Repairs

Performing hundreds of hernia procedures each year, we are dedicated to giving our patients expert treatment. Your surgeon will discuss all the options with you, recommending the right treatment for you.

Our surgeons are some of the most experienced in the UK. Providing exceptional care, safety and expertise, come to us direct for affordable fixed price hernia treatment packages. Hernias are quite common and can occur in various places in the body. Hernia surgery will effectively help to relieve pain and return the organs to their correct position.

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Why choose us?

A Consultant led service, from experts in their field, providing the highest level of care.

A dedicated and experienced team, able to cater for individual needs.

Same day diagnostic imaging and screening service.

State of the art facilities at the forefront of modern healthcare.

LONDON: 020 7079 2100

ESSEX: 01245 801234

What Our Patients Say

Phoenix Hospital Group is committed to providing exceptional clinical care to all patients. We are extremely proud of the service we provide.

“Everything went incredibly well and already I’m seeing great results! I didn’t feel pressured or rushed at any point to have the surgery done, and everyone that I met were incredibly welcoming and really professional. Thanks so much for the amazing work you have carried out on both of my knees. For the first time in over 20 years I am totally pain free!”

Mr PC

31/07/2018 · Verified patient

“I am so happy to share that I did the entire school run (two miles) this morning with no pad and came home completely dry! It’s unbelievable and I haven’t done that distance in 3 years!”

Mrs DP

14/11/2018 · Verified patient

Excellent reception. Friendly x-ray operative and very efficient service.

Sourced from Doctify for 25 Harley Street.

15/01/2019 · Verified patient

I had specialist consultations and a CT scan. In all cases the staff was highly professional and competent.

Sourced from Doctify for 9 Harley Street

02/04/2019 · Verified patient

Everyone was so incredibly kind, made my first MRI such a pleasant, comfortable experience.

Sourced from Doctify for 9 Harley Street.

04/04/2019 · Verified patient

Everyone was so incredibly kind, made my first MRI such a pleasant, comfortable experience.

Sourced from Doctify for 9 Harley Street.

04/04/2019 · Verified patient

“perfect, can do sit ups and Zumba without leakage!”

Ms CA

10/04/2019 · Verified patient

The structure of the medical report was very clear and I didn’t have to refer back to the Doctors for further explanation.

Sourced from Email Feedback for our Health Screening Service.

07/06/2019 · Verified patient

I am always treated very well. The staff are extremely professional & friendly. They explain all the steps thoroughly.

Sourced from HWA’s Patient Satisfaction Results for 9 & 25 Harley Street.

23/10/2019 · Verified patient

“No leakage when coughing and sneezing…walking the dogs without leaking”

Ms TN

07/11/2019 · Verified patient

Thank you for the report and service provided – I hope I will look forward to reading the report.

Sourced from Email Feedback for our Health Screening Service.

07/02/2020 · Verified patient

I didn’t expect to be attended to at all times so I was pleasantly surprised at the level of attention I was given.

Sourced from Email Feedback for our Health Screening Service.

27/03/2020 · Verified patient

“It’s now 2 years on since I had both of my knees replaced. I am on top of the world, I skied last year and again this week, and for the first time in my life it’s pain free. One happy ex-patient.”

Mr RH

20/05/2020 · Verified patient

The social distancing and cleanliness measures made me feel very assured during my visit.

Sourced from Doctify for Phoenix Hospital Chelmsford.

30/05/2020 · Verified patient

Thank you for the service provided to my client. He was very complimentary about the whole experience. I particularly liked the fact that the actual tests reflected the consultation your Doctor held with him.

Sourced from Email Feedback for our Health Screening Service.

07/08/2020 · Verified patient

The place had a good vibe to it – it didn’t feel clinical or like a hospital at all. This made the visit more relaxing and less scary for me.

Sourced from Email Feedback for our Health Screening Service.

23/08/2020 · Verified patient

Pleasant and comfortable surroundings when going form my ultrasound scan. Very helpful staff.

Sourced from Doctify for 9 Harley Street.

05/11/2020 · Verified patient

I had a scan here last week and the clinic went above and beyond to alleviate any fears or concerns I had. From the moment I stepped foot in the clinic I was thoroughly cared for by the wonderful staff. Really appreciate everything this clinic has done for me.

Sourced from Google for 9 Harley Street.

11/11/2020 · Verified patient

Very professional yet friendly atmosphere. The explanations given for each and every health test that I took was very precise and given in simple language which made it easy for a non-medical person like myself to understand. The Doctors and Nurses made me feel very comfortable throughout the whole process which made the experience more relaxing.

Sourced from Email Feedback for our Health Screening Service.

16/11/2020 · Verified patient

Excellent staff, all gave exceptional care throughout my short stay. Thank you.

Sourced from HWA’s Patient Satisfaction Results for Phoenix Hospital Chelmsford.

04/12/2020 · Verified patient

Such a friendly & wonderful hospital. Nurses were kind & always felt my concerns were met. Honestly an amazing experience & that’s due to the staff. Forever grateful to them.

Sourced from HWA’s Patient Satisfaction Results for Weymouth Street Hospital.

06/12/2020 · Verified patient

Nurses were all lovely. Made me feel at ease given current situation. Would recommend the hospital again & would not go anywhere else.

Sourced from HWA’s Patient Satisfaction Results for Phoenix Hospital Chelmsford.

09/12/2020 · Verified patient

“The surgery was a resounding success, I couldn’t have been happier. I’m now loving my new made-to-measure knees, am rediscovering the joys of long-distance walking with my dogs and being totally pain free.”

Mrs OA

18/01/2021 · Verified patient

Amazing experience, from beginning to end. The staff were lovely, attentive, and professional. Could not recommend it more!

Sourced from Doctify for Weymouth Street Hospital.

22/01/2021 · Verified patient

All staff were fantastic – nurses, reception team, surgical team and recovery team. Wonderful. Thank you.

Sourced from HWA’s Patient Satisfaction Results for Weymouth Street Hospital.

14/02/2021 · Verified patient

“I can lift heavy and jump on the trampoline several times without leaking!”

Mrs CP

03/03/2021 · Verified patient

The clinic was smart, clean and generally what I would have expected for a private clinic. The location is obviously excellent, right in the heart of London. The receptionist was welcoming and efficient.

Sourced from Doctify for 9 Harley Street.

17/03/2021 · Verified patient

Great facilities. Came here for a scan and it was a quick in and out. Reception staff were friendly and bubbly.

Sourced from Google for 9 Harley Street.

22/03/2021 · Verified patient

Welcoming staff, professional, extremely clean patient areas.

Sourced from HWA’s Patient Satisfaction Results for 9 & 25 Harley Street.

26/04/2021 · Verified patient

Reception very pleasant. Waiting time minimal and everybody friendly and helpful. Thank you.

Sourced from Doctify for 25 Harley Street.

26/04/2021 · Verified patient

Very welcoming and friendly staff, convenient location near bond street and oxford circus. It was also very clean and lots of space for privacy and social distancing in the waiting area.

Sourced from Google for 25 Harley Street.

26/04/2021 · Verified patient

“I had a scan here last week and the clinic went above and beyond to alleviate any fears or concerns I had. From the moment I stepped foot in the clinic I was thoroughly cared for by the wonderful staff. Really appreciate everything this clinic has done for me.”

Sourced from Google Reviews for 9 Harley Street

13/05/2021 · Verified patient

Everyone was very friendly, I was advised to have my ultrasound scan done. I was dealt with kindly and sensitively.

Sourced from Doctify for 25 Harley Street.

25/05/2021 · Verified patient

“I had my surgery and my care was outstanding! I had a really lovely bunch of friendly, kind and caring nurses, nothing seemed to much trouble.”

Sourced from Google Reviews for Phoenix Hospital Chelmsford

18/07/2021 · Verified patient

“Everyone was so sweet and supportive. Clear instructions and caring nurses. After the surgery the nurses took brilliant care of me! Thank you to the whole team.”

Sourced from Google reviews for Weymouth Street Hospital

04/08/2021 · Verified patient

“Fantastic location and building. Every member of staff I came into contact with was incredibly helpful and went above and beyond.”

Sourced from Doctify for 25 Harley Street

18/08/2021 · Verified patient

“Perfect, no leaking when I laugh, cough or sneeze!”

Mrs WS

17/09/2021 · Verified patient

“Every member of staff I met was friendly, professional, supportive and very good at their job. All staff were happy to do anything they could to help.”

Sourced from HWA Reports for Phoenix Hospital Chelmsford

18/09/2021 · Verified patient

“Staying at Weymouth Street Hospital was a really pleasant experience, despite the pain and discomfort I was in. All the staff were helpful, attentive, and kind. I could not have asked for a better operative experience.”

Sourced from Doctify for Weymouth Street Hospital

21/09/2021 · Verified patient

“Amazing experience. Staff are very attentive, welcoming and professional.”

Sourced from Doctify Reviews for 9 Harley Street

06/10/2021 · Verified patient

“The staff were amazing, I felt very well cared for. It was clean, friendly and a cut above other hospitals I have been to in the past.”

Sourced from Doctify for Weymouth Street Hospital

12/10/2021 · Verified patient

“The staff were helpful and practice was clean, I would happily go again for further check ups.”

Sourced from Doctify Reviews for 9 Harley Street

03/11/2021 · Verified patient

“Completely satisfied. This is how seeking advice should be. Thank you.”

Sourced from Doctify for Phoenix Hospital Chelmsford

03/11/2021 · Verified patient

“Pleasant and helpful staff, fast and efficient almost no wait time.”

Sourced from Doctify for 25 Harley Street

16/11/2021 · Verified patient

“I cannot thank and praise them enough. The entire experience was really great, smooth and efficient. The team was simply amazing.”

Sourced from Google Reviews for 25 Harley Street

16/11/2021 · Verified patient

“My experience with Weymouth Street Hospital was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”

Sourced from Doctify for Weymouth Street Hospital

16/11/2021 · Verified patient

“Everything went incredibly well and already I’m seeing great results! I didn’t feel pressured or rushed at any point to have the surgery done, and everyone I met were incredibly welcoming and really professional.”

Sourced from Google Reviews for Phoenix Hospital Chelmsford

19/11/2021 · Verified patient

“Dr Mackenzie provided expert guidance, in a supportive manner, to help me with weight loss. He provided a complete metabolic profile of my body that allowed me to target long lasting weight loss. This was based on my metabolism rather than the guess work I had been doing for years. I can’t recommended highly enough”

Ms DC

30/12/2021 · Verified patient

Very friendly, calm and empathetic nurse and MRI doctor.

Sourced from Doctify for 9 Harley Street.

05/01/2022 · Verified patient

“Dr Mackenzie showed real empathy and understanding to my issues around my weight. He took an holistic approach and worked directly with my nutritionist to established what worked best for me. And it worked! I am so happy to be the weight I am”

10/01/2022 · Verified patient

“I can thoroughly recommend the Bulkamid procedure. Mr Keng Ng put me at ease straight away. He is easy to talk to and clearly a highly knowledgeable and skilled professional. The procedure itself was quick and non invasive and has completely cured my SUI.”

01/04/2022 · Verified patient

“I am 100% cured. I have my life back.”

26/04/2022 · Verified patient

The team made sure everything was organised for us prior to our arrival. All the consultations, tests & scans we needed had been scheduled into a neat timespan and additional scans were arranged as required without the need for an additional visit. All the staff we met and who looked after us were professional and very warm and friendly. Overall, an excellent experience.

Sourced from Doctify Reviews for 9 Harley Street

26/07/2022 · Verified patient

“Fantastic location and building. Every member of staff I came into contact with was incredibly helpful and went above and beyond.”

Sourced from Doctify Reviews for 25 Harley Street

26/07/2022 · Verified patient

“The staff who looked after me at the hospital were so wonderfully friendly and helpful and put me at ease throughout.”

Sourced from Doctify Reviews for Weymouth Street Hospital

26/07/2022 · Verified patient

“The care afforded to me whilst at Weymouth Street Hospital was excellent – professional, informative, caring and supportive. I made a quick recovery from surgery and the initial swelling quickly dissipated after 2-3 weeks. The results from the op have made a noticeable improvement to my appearance.”

Sourced from Doctify Reviews for Weymouth Street Hospital

26/07/2022 · Verified patient

“My experience with Weymouth Street was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”

Sourced from Doctify Reviews for Weymouth Street Hospital

26/07/2022 · Verified patient

“Excellent care, couldn’t fault it. All staff very warm and friendly. Couldn’t have been in better hands.”

Sourced from HWA Reports for Weymouth Street Hospital

26/07/2022 · Verified patient

“Professional, friendly staff – felt confident. Good communication. Comfortable surroundings.”

Sourced from HWA Reports for 9 & 25 Harley Street

26/07/2022 · Verified patient

“Friendly, professional reception staff and extremely clean and pleasant reception room”

Sourced from Doctify Reviews for 25 Harley Street

31/10/2022 · Verified patient

“25 Harley Street is known as one of the clinics having the best highly experienced, knowledgeable specialist doctors. All encountered staff was very professional, pleasant, welcoming and reassuring. Appointments run on time, tests and results are arranged quickly, it is obvious that the clinic is run by high profile professionals. Waiting area reminds more of a lounge, which is more relaxing than waiting in the area reminding of a clinic. I am very happy with the experience received at this clinic and will be back here again.”

Sourced from Doctify Reviews for 25 Harley Street

31/10/2022 · Verified patient

“Great service, straight forward appointment systems and friendly staff. Highly recommend.”

Sourced from Doctify Reviews for 25 Harley Street

31/10/2022 · Verified patient

“Everything was very easy, on time and all the staff was very professional and helpful.”

Sourced from Doctify Reviews for 9 Harley Street

31/10/2022 · Verified patient

“Clean, friendly & welcoming reception staff. Easy to find & did not wait long.”

Sourced from Doctify Reviews for 9 Harley Street

31/10/2022 · Verified patient

“Easy to find, efficient and friendly staff, and I was seen quickly with barely enough time to get into my book. I highly recommend.”

Sourced from Doctify Reviews for 9 Harley Street

31/10/2022 · Verified patient

“I was made to feel welcome, and my procedure was on time.I felt comfortable asking questions and all were answered so that I could understand. Cleanliness was first rate and I wouldn’t hesitate to use Mr Abood and his team in the future if needed.”

Sourced from Doctify Reviews for Weymouth Street Hospital

31/10/2022 · Verified patient

“The staff who looked after me at the hospital were so wonderfully friendly and helpful and put me at ease throughout.”

Sourced from Doctify Reviews for Weymouth Street Hospital

31/10/2022 · Verified patient

“The care afforded to me whilst at Weymouth Street hospital was excellent – professional, informative, caring and supportive. I made a quick recovery from surgery and the initial swelling quickly dissipated after 2 – 3 weeks.”

Sourced from Doctify Reviews for Weymouth Street Hospital

31/10/2022 · Verified patient

Sourced from Doctify Reviews for Weymouth Street Hospital

31/10/2022 · Verified patient

“I’ve had an amazing and smooth experience here. I’ve felt very welcomed and enjoyed all of the staffs service and company. Thank you :)”

Sourced from Doctify Reviews for Pheonix Hospital Chelmsford

31/10/2022 · Verified patient

“Left the surgery filled with confidence that I have been diagnosed correctly and have had the time and care required to help me to get to the bottom of my problem.”

Sourced from Doctify Reviews for Phoenix Hospital Chelmsford

31/10/2022 · Verified patient

“A very pleasant hospital. Easy to park, quiet, friendly staff and very clean.”

Sourced from Doctify Reviews for Phoenix Hospital Chelmsford

31/10/2022 · Verified patient

“We very much appreciated Dr Singhai’s engagement and intervention for my wife. His guidance and support with her medication was critical when it was clear that her situation was beyond what her GP could assist with. His manner, interest, availability and reassurance were all appreciated, and helped at a difficult time.”

Sourced from patient correspondence with Dr Singhai’s Secretary

29/11/2022 · Verified patient

“Dr Singhai gave us the hope we needed at the time we needed it most and at the time when all hope was lost so we are incredibly grateful for everything he has done so far.”

Sourced from patient correspondence with Dr Singhai’s Secretary

29/11/2022 · Verified patient

“Our experience of Dr Singhai was that he was a very competent Doctor who understood the needs of his patients extremely well. He was thorough, careful and caring and considered the patients needs very well. He was the only Doctor we saw who seemed to fully understand the illnesses that my husband had and considered my husband always with dignity and compassion. I cannot thank him enough for the way in which he treated my husband.”

Sourced from patient correspondence with Dr Singhai’s secretary.

29/11/2022 · Verified patient

“Dr Singhai always has time for his patients and includes them in all the conversations even though it is difficult for dementia patients to engage fully in conversation. He also is happy for family members to attend the clinics enabling support and involving them within the consultation.“

Sourced from patient correspondence with Dr Singhai’s secretary

29/11/2022 · Verified patient

“We are over the moon that it’s day 2 of absolutely no pain for my father in law. It feels like a miracle. The whole family is delighted that the oldies are being looked after by Dr Singhai.“

Sourced from patient correspondence with Dr Singhai’s secretary

29/11/2022 · Verified patient

“I take this unusual step of writing to you in order to thank you for the huge success of the care and patience that you have given my Mum since you first met her. Your success in controlling Mum’s challenges has been immense and you have also made sure that Mum retains many interests and her dignity in the twilight of her life. For that I shall be forever grateful to you.“

Sourced from patient correspondence with Dr Singhai’s secretary

29/11/2022 · Verified patient

“A wonderful experience. All staff were helpful and welcoming. A super efficient service, with all eye tests carried out before consultation.“

Sourced from Doctify reviews for 25 Harley Street

22/02/2023 · Verified patient

“I found the lady who was at reception very pleasant and professional. Despite being very busy she was able to keep her sense of humour. Easy access to 25 Harley Street, the venue has a relaxing feel to it.”

Sourced from Doctify reviews for 25 Harley Street.

22/02/2023 · Verified patient

“I was booked in for a blood test and was greeted by 2 lovely ladies as soon as I walked in. Once I filled out the form handed to me I was off to get my blood drawn. It was all over before I even knew it. Honestly such a quick and efficient experience and I wish them all the best”

Sourced from Google reviews for 25 Harley Street.

22/02/2023 · Verified patient

“Friendly helpful team, quick communication good consulting rooms & consultant.”

Sourced from HWA Satisfaction Survey for 25 Harley Street, January 2023

22/02/2023 · Verified patient

“Brought my 5 year old daughter in for an ENT review and was thrilled with the experience. From start to finish she was so well looked after. Was able to have a Consultation, assessment, hearing test and follow up all in one day. Brilliant care and huge thanks to all.”

Sourced from Google reviews for 9 Harley Street

22/02/2023 · Verified patient

“Professor Ghassan Alusi is a fantastic ENT specialist. If you have any ENT related issues I would highly recommend him. He carried out 3 surgeries for me and they all went great. He is a fantastic human being and I am so glad to have been in his care.”

Sourced from Google reviews for 9 Harley Street.

22/02/2023 · Verified patient

“Everyone I met here was just fabulous and the facilities are lovely and clean. It’s all very professional too.”

Sourced from HWA Satisfaction Survey for 9 Harley Street, January 2023.

22/02/2023 · Verified patient

“I went to this hospital for minor surgery and absolutely loved how comfortable everyone made me feel. The rooms were lovely and they even catered for my partner offering food ect. The staff are friendly, always check up on you and were so patient in answering all my million questions I had. I would highly recommend them. Thank you for the great care you provide you are all awesome.”

Sourced from Google reviews for Weymouth Street Hospital.

22/02/2023 · Verified patient

“Weymouth Street Hospital was immaculate, all of the nurses were so lovely and caring, constantly checking on me to see if I needed anything and to answer any questions/concerns that I had, they explained the after care that I needed to do & gave me all the information I needed and advised me to call them if I wasn’t sure about anything. Everything from my room , the staff, food everything was perfect and I love my new nose, thank you.”

Sourced from Google reviews for Weymouth Street Hospital.

22/02/2023 · Verified patient

“All staff were wonderful. I was well informed & well looked after. Kim Lee & Loza were fantastic! Thank you! The doctor was very clear and reassuring. The anaesthetist was great & all other nurses. Lovely catering man too! They made it a less scary experience.”

Sourced from HWA Satisfaction Survey for Weymouth Street Hospital, January 2023.

22/02/2023 · Verified patient

“Kind & attentive staff. Nothing too much trouble – a really positive experience. Thank you.”

Sourced from HWA Patient Satisfaction Survey for Weymouth Street Hospital, January 2023.

22/02/2023 · Verified patient

“Outstanding facilities, wonderful, kind nurses who were gentle and sympathetic. My experience at The Weymouth deserves to be rated as 6 star!”

Sourced from Doctify reviews for Weymouth Street Hospital.

22/02/2023 · Verified patient

“The day of the surgery at Weymouth street hospital went extremely smooth the nurses very friendly and the operation was a successful. The hospital is run extremely well from every department it was seamless.”

Sourced from Doctify reviews for Weymouth Street Hospital.

22/02/2023 · Verified patient

“Very friendly, informative staff. Everybody very respectful & helpful. Treatment was perfect.”

Sourced from Doctify reviews for Weymouth Street Hospital.

22/02/2023 · Verified patient

“I’ve had an amazing and smooth experience here. I’ve felt very welcomed and enjoyed all of the staffs service and company. Thank you :)”

Sourced from Doctify reviews for Phoenix Hospital Chelmsford.

22/02/2023 · Verified patient

“Everyone has been marvellous and caring. Anaesthetist was very calming and great bedside manner. Thank you everyone.”

Sourced from HWA Patient Satisfaction Survery for Phoenix Hospital Chelmsford, January 2023.

22/02/2023 · Verified patient

“I booked a full body cancer screen after a member of my immediate family was diagnosed. The process was easy to book and the team were extremely helpful and reassuring on the day. Results came through within 5 days and happy to say they were all clear. Wouldn’t hesitate to recommend to friends or family.”

Sourced from Google Reviews for 9 Harley Street

04/07/2023 · Verified patient

“It was extremely straightforward to arrange an appointment for a first consultation and as soon as I needed it. The administrative staff are most helpful indeed, very courteous, warm and friendly. MRI and X-rays once again have been organised with precision and care to accommodate my needs. The centre is attractive, inviting and very comfortable. In my initial visit to the consultant I was treated with exemplary kindness, a great deal of understanding and a most thorough examination. I was given an immediate diagnosis and a prescription for treatment for one of my three concerns. Highly impressive indeed. The London Pain Clinic receives my strongest recommendation.”

Sourced from Google Reviews for 25 Harley Street

04/09/2023 · Verified patient

“I am very grateful to the wonderful staff at the Weymouth street hospital for being so kind, friendly, attentive and reassuring on the day of my surgery. My room was very nice and clean and I had everything I needed to feel comfortable as well as to ask for help. My post-surgery meal was delicious and there were plenty of different options to choose from. A great experience overall.”

Sourced from Doctify for Weymouth Street Hospital

10/11/2023 · Verified patient

My experience with Jonathan Britto has been nothing short of excellent. From my first consultation to after the operations (neck and face lifts) I have been tremendously impressed by Mr Britto’s care and the time he took to explain the procedures and to address my concerns. His knowledge and his gentle and caring demeanor put me at ease throughout and I felt reassured at every stage.

Sourced from Doctify

14/11/2023 · Verified patient

“The consultant radiologist was on time, performed the ultrasound and explained the findings clearly. He sent them to the ENT very quickly. I received the written report the following working day.”

Sourced from Google Reviews for 9 Harley Street

17/11/2023 · Verified patient

“Everyone is very polite and helpful. My ultrasound scan was quick and efficient. I was very impressed during my time there and, if I ever needed further treatment, would be delighted to return there.”

Sourced from Google Reviews for 9 Harley Street

04/12/2023 · Verified patient

“I visited London Radiology for a scan. The appointment was on time and felt a very personal experience. I was provided with good explanations about the process and treated very considerately. All very reassuring.
I was also pleased to get early feedback, there and then, as to the provisional assessment as a result of the Scan. Excellent!”

Sourced from Google Reviews for 9 Harley Street

03/01/2024 · Verified patient

Sourced from Google Reviews for 25 Harley Street

04/01/2024 · Verified patient

“Friendly and professional reception and practice staff. A good amount of time with the GP for a full consultation and discussion about treatment options. Excellent experience and service from all concerned”

Sourced from Doctify for 25 Harley Street

08/01/2024 · Verified patient

“My mum has made an incredible comeback under Dr Singhai’s care and it seems that she is no longer about to depart any time soon. She is loving all the attention.”

(W.S) Daughter – November 2023

26/01/2024 · Verified patient

“I’d like to start by saying that please could you pass on our thanks to Dr Singhai. Dad’s transformation, compared to the situation back in April, is amazing and we are very grateful to him.

Dad is now stable with the medication that he has and can get repeat prescriptions for all of the current medicines from his GP”

(GM) Son – September 2023

26/01/2024 · Verified patient

“Dr Singhai has really worked a miracle on my dad

Since being under the care of Dr Singhai as a family, we have seen a huge improvement in my dad. My dad had become a very reserved person who did not want to socialise, would not join in conversations and slept most of the time. He is now happy socialising, actively joining in conversations, even making jokes with friends and is wanting to do jobs around the house, for example potting new plants in the garden, as he did previously. My mum has quoted ‘she now has her partner back.

We can’t thank Dr Singhai enough for all his help as we seriously all thought we had lost our dad completely”.

LH (daughter ) – Oct 2023

26/01/2024 · Verified patient

”I would just like to say what a wonderful experience it has been and is, being under the medical guidance of Dr Singhai. The care and treatment have been very professional and you have all are being so kind to me.

It’s all a bit scary for me knowing what I have but Dr Singhai and his medical team fill me with so much confidence that the future will allow me to live as normal a life as I could hope for with your medical advice and prescription.”

DH (Patient) July 2023

26/01/2024 · Verified patient

Sourced from Google Reviews for 25 Harley Street

05/02/2024 · Verified patient

“Honestly the best hospital I have ever stayed in. The staff are on another level of friendliness. All were SO lovely and caring. The level of care, cleanliness and food are 10/10. I would choose this hospital again without a shadow of doubt. Excellent!”

Sourced from Doctify for Weymouth Street Hospital

08/02/2024 · Verified patient

“I had a great experience at Phoenix Hospital Group. The staff were great, very positive and polite. Also very nice ambient that makes me feel like I am home, not in a hospital.”

Sourced from Google Reviews for Weymouth Street Hosptial

22/02/2024 · Verified patient

“I had a CT scan at 9 Harley St and the process was smoothed wonderfully by a lovely radiographer and consultant both of whom were really nice and looked after me brilliantly. Thank you to them both””

Sourced from Doctify for 9 Harley Street

22/02/2024 · Verified patient

Clearly an expert in his field. Took a bit too long to get in touch with the GP.

(2024 patient review report)

05/03/2024 · Verified patient

“One of the best hospitals in the country. Not only were they efficient they also upgraded my room at no Further cost. Normally for day case patients, they place one in a smaller room. Because they knew I was claustrophobic they placed me in a larger room and it was akin to a 5-star hotel with phenomenal healthcare! I would highly recommend the hospital and every aspect of the same”

Sourced from Doctify for Weymouth Street Hospital

07/03/2024 · Verified patient

Fine choice of surgeon. Completely at ease in his presence, discussed my hopes and issues, and received a full, fair appraisal back from Mr Britto. My only fear was the twilight anaethesia, which Mr Britto assured me was the best option for quicker healing. He wasnt wrong! On the day of surgery I was relaxed, excited, and a bit anxious only to find that the twilight anaethesia was quite brilliant. I could respond to his verbal requests, then return to my peaceful slumber. But better still, his choice of music during the proceedures totally added to the relaxing atmosphere. I was also concious for some of the proceedures and listened intently to what was going on before slipping back into sleep. I felt no pain. Immediately post Op I could get up, eat, drink and wasnt too uncomfortable. It was a long proceedure, and I was allowed home after an hr or so. Back in the clinic next day for a check up and dressing change. I have been back twice now and seen Mr Britto both times, he is happy, I am more than happy although its early days yet, but the results are very apparent already. I would (and have already) recommended Mr Britto, and he will be my go to surgeon in future.

Sourced from Doctify

09/03/2024 · Verified patient

I recently underwent facial surgery with mr Jonathan Britto. His professional approach throughout, from initial consultation to post surgery, instilled confidence. He also showed kindness and thoughtfulness in terms of my needs around the surgery and my emotions. He was also considerate and supportive of my financial capacity. The initial consultation was thorough and informative, and all my questions and concerns were listened to and addressed. He then contacted me again directly to ensure I was okay with everything going forward. I was. The surgery day was relaxed and Mr Britto spent time with me before surgery going through the process and checking that I was comfortable with everything. Surgery went well and Mr Britto was there post surgery to check in on me and ensure that I was good to go home that day. I was able to contact Mr Britto at any time with any concerns I had, and received almost immediate responses, including a video call so that Mr Britto was able to view/see my concern, and reassure me that my concern was a normal occurrence and gave advice on how to manage it. I have had my six week follow up, which went well, and Mr Britto has ensured me that I can contact him at any time with any concerns or questions. Overall I am extremely happy with Mr Britto, and my surgical procedure and process, and felt confident and comfortable and human (not just another procedure). Thank you

Sourced from Top Doctors

09/03/2024 · Verified patient

Dr Singhai was very clear at all times and took time with me to explain every treatment and diagnosis. Would highly recommend

(2024 patient review report)

10/03/2024 · Verified patient

“I had a great experience at 25 Harley Street clinic. I was welcomed by a polite, friendly and professional receptionist and my appointment was on time.
I had a very positive experience with my consultant, she has a calm and gentle manner that helped me to relax during the examination. She explained everything in detail and this was reassuring and well appreciated. She requested further tests that could be done either at their clinic (even the same day) I couldn’t be asked twice, so I decided to get the tests done that day. It took me only 5 minutes, it was so convenient and I was well looked after.

I would definitively recommend 25 Harley Street to anyone who is seeking a professional and truthful medical opinion.”

Sourced from Google Reviews for 25 Harley Street

13/03/2024 · Verified patient

My experience with Mr Britto has been marvellous. He explained my procedure details leaving me in no doubt what to expect. I felt at ease as soon I saw him, he’s very caring and a marvellous surgeon. I am overjoyed with the results. I highly recommend him

Sourced from Doctify

14/03/2024 · Verified patient

“Waiting and all consulting and treatment rooms clean and well-maintained. Reception staff welcoming and extremely helpful. Extremely experienced consultant with a wealth of knowledge who demonstrated empathy and understanding and clearly explained my likely problem.”

Sourced from Doctify for 9 Harley Street

14/03/2024 · Verified patient

“Exceptional professionalism and kindness shown by every member of staff I met on the day of my ultrasound scan with the Professor and his nurse. Also a huge thank you to the Phlebotomy staff who went above and beyond to assist me in a difficult situation. I shall be forever grateful and I can totally recommend 25 Harley Street. To anyone considering attending this clinic, you will find an extremely high standard of medical care, kindness and consideration by all staff members. Having had more than my fair share of attending endless medical appointments over very many years, I found this clinic to be superior in all ways to anywhere else I have ever attended.”

Sourced from Google Reviews for 25 Harley Street

15/03/2024 · Verified patient

Without our regular appointments with Dr Singhai we can honestly say that we would not be coping with and managing to support our dad.
We always look forward to our appointment knowing that any changes or difficulties dad has encountered he will be able to advise us.

(2024 patient review report)

18/03/2024 · Verified patient

“Fantastic experience. I was very worried and was treated quickly, outcomes were shared immediately and it was generally such a professional and patient centric place. Facilities were outstanding and appointments were all to time or even 5 mins early.”

Sourced from Google Reviews for 9 Harley Street

21/03/2024 · Verified patient

My experience with ‘twilight’ sedation was extremely positive. I read about it before the operation and knew that it I would feel relaxed, and the recovery would be much easier than from general anesthesia. In reality it went much better than I expected. I was given the drug just before the procedure and felt like falling asleep but being aware of what was going on. I heard the surgeons talk to each other and give me instructions to open/close eyes. I didn’t feel any pain and lost count of time, I felt at ease, like my mind was floating somewhere. I remember being transferred to recovery area and nurses taking care of me. When I was fully awake, I thought the operation took 30-40 min, while it actually lasted 2.5 hours. I didn’t feel any negative effects of the sedation and I was fit to go home in a couple of hours. If I had to have another surgery in future I would definitely choose the ‘twilight’ anesthesia

Sourced from Doctify

24/03/2024 · Verified patient

As a family, we are very happy with Mum’s progress. Mum has contributed to all these answers. Thank you.

(2024 patient review report)

09/04/2024 · Verified patient

Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results. He
has a down-to-earth approach which makes you feel at ease.

(2024 patient review report)

10/04/2024 · Verified patient

Mr Britto has been amazing from consultation to procedure. Always available to answer questions and queries and has been transparent every step of my journey. He is approachable, caring and clearly passionate about his field Being an individual who has panic attacks at the dentist, the Twilight sedation scared the hell out of me. Mr Britto assured me I would be fine and I trusted him, and I’m so glad I did and not bottle out. This time yesterday I was 2 hours into my 4 hour procedure under twilight sedation. I was calm and relaxed – had no thought as to what was going on – felt very little and it felt like a feather on my face. I could talk )probably too much !) and today I have a new face. I’m not rich or famous but my face & chin had sagged after 2 years of personal grief and trauma – Today I have a new face, no pain just a bit of aching and mostly my self confidence restored – thanks to Mr Britto and his amazing team

Sourced from Doctify

14/04/2024 · Verified patient

My experience with ‘twilight’ sedation was extremely positive. I read about it before the operation and knew that it I would feel relaxed, and the recovery would be much easier than from general anesthesia. In reality it went much better than I expected. I was given the drug just before the procedure and felt like falling asleep but being aware of what was going on. I heard the surgeons talk to each other and give me instructions to open/close eyes. I didn’t feel any pain and lost count of time, I felt at ease, like my mind was floating somewhere. I remember being transferred to the recovery area and nurses taking care of me. When I was fully awake, I thought the operation took 30-40 min, while it actually lasted 2.5 hours. I didn’t feel any negative effects of the sedation and I was fit to go home in a couple of hours. If I had to have another surgery in future I would definitely choose the ‘twilight’ anesthesia

Sourced from Top Doctors

02/05/2024 · Verified patient

Excellent surgeon, I underwent a twilight facelift surgery. I am overjoyed with the results. I can highly recommend twilight, it’s the most relaxing and comfortable experience. There’s no after-effects you get with a normal anaesthetic. Absolutely marvellous.

Sourced from Doctify

14/05/2024 · Verified patient

Mr Britto is charming thoughtful and respectful. Takes time to give relevant information and ensure that everything is understood. Very friendly and relaxed .A true professional . He guided through all stages of treatment and expectations options. Completely solved the issue with surgery and results are above expectation .

Sourced from Doctify

14/05/2024 · Verified patient

Mr Britto was always courteous, pleasant and respectful whenever I was visiting him. He explained very carefully what the options were and any risks associated with what I was planning to have done. I was very comfortable with him and due to his his passion for excellent results my decision to go with Jonathan was an easy one.

Sourced from Doctify

16/05/2024 · Verified patient

My whole experience with Mr Jonathan Britto has been excellent throughout. From the start I felt at ease and all my questions addressed with warmth. The quality of care I received from consultation to surgery and afterwards by Mr Britto and all the staff has been impressive.

Sourced from Top Doctors

18/05/2024 · Verified patient

From the moment one discovers Jonathan (mine was from online research where many routes triangulated to him) I believe one feels in safe and superbly reassuring hands!. I felt Jonathan’s interest in my concern was genuine, listening with concern and empathy whilst applying his clearly vast plastic surgery experience to understand the treatment protocols that would work best for me. The result of our initial consultation discussions meant I came away with a real anatomical understanding of the root causes of my concern along with a full explanation of the prescribed procedure and how/why it would work. This left me feeling there was a way forward and I was in the hands of someone who spent a lifetime perfecting his craft and I could relax in that knowledge. The post consultation follow up with reading materials and access to both Jonathan and his team put me at ease in readiness for my surgery with all the responses to my questions clearly thought through and patiently explained. I could also then clearly plan my work/personal diary around the treatment and recovery plan. This proved to be spot in hindsight! I have to admit that having had general anaesthesia before I was actually more confident in using this protocol for any surgery but when Jonathan explained why his clinic uses twilight anaesthesia for my treatment type (where you are at least aware of your surrounding vs being fully ‘knocked out’) I was happy to explore further and see if i could get ultimately confident with this approach as it of course feels different. Jonathan and his team encouraged me to read other’s reviews and I chatted to a patient for their direct review. I was also reassured by the fact that Jonathan and his anaesthetist have conducted hundreds of operations using twilight and I thought to myself, had there ever been issues with this approach to an elective surgery he would indeed never use it! I am happy to inform that twilight anaesthesia really is as good as general anaesthetic – I think for this type of procedure it is perhaps better. The only notion of pain is the initial pin prick in the hand at 1/10 (which occurs for any type of surgery) and then I found myself in a completely blissed-out state not really conscious of what was going on. In addition, of course there is local nerve block anaesthesia applied all around the treatment areas so there is no sensation whatsoever of pain coupled with my mind being completely ‘floating’ and relaxed. The true advantage of twilight became even more apparent after the procedure as I came to very quickly, fully lucid and able to eat food within 20 minutes! Unlike general anaesthetic, i had no horrid sore throat and sick/nausea feeling for several hours after. Within an hour or so I was ready to be discharged and my head was clear for the recovery process. It was also explained by Jonathan that using twilight would aid recovery as it is less taxing on the system and allows for more of the body’s resources to be channelled to the healing process. I am now four weeks into recovery and can go about my life fully (and have been able to for some days!). It has been reassuring that the team are proactive in setting up periodic consults with Jonathan to review progress at key landmark points and again I had the feeling of being in caring and highly professional hands by someone who wants the best outcomes technically and emotionally for his patients. Of course there is some residual redness and swelling but this again was explained, is expected and I know will fully subside in the coming weeks. I look forward to seeing the final results and have no doubt based on what I can see so far they will be fully natural, enhancing and refreshing me in the most natural way with any evidence of work inconspicuous!

Sourced from Doctify

28/05/2024 · Verified patient

Have found Dr Singhai very helpful and caring.

(2024 patient review report)

28/05/2024 · Verified patient

Very kind, patient and reassuring.

(2024 patient review report)

10/06/2024 · Verified patient

As a family we are very happy with mums progress. Mum has contributed to all these answers. Thank you.

(2024 patient review report)

15/06/2024 · Verified patient

Extremely helpful, an expert doctor.

(2024 patient review report)

20/06/2024 · Verified patient

I cannot rate this doctor highly enough.

(2024 patient review report)

25/06/2024 · Verified patient

(2024 patient review report)

30/06/2024 · Verified patient

Dr Singhai is very skillful, personable and kind.

(2024 patient review report)

04/07/2024 · Verified patient

Dr Singhai was very clear at all times and took time with me to explain every treatment and diagnosis. Would highly recommend.

(2024 patient review report)

05/07/2024 · Verified patient

Dr Singhai is very skillful, personable and kind.

(2024 patient review report)

05/07/2024 · Verified patient

Dr Singhai is a patient, kind and considerate person. Makes me feel at ease.

(2024 patient review report)

05/07/2024 · Verified patient

Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results [illegible text] Parkinson’s. He
has a down to earth approach which makes you feel at ease.

(2024 patient review report)

05/07/2024 · Verified patient

Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results [illegible text] Parkinson’s. He has a down to earth approach which makes you feel at ease.

(2024 patient review report)

05/07/2024 · Verified patient

Thank you for what you have done. The service I received as well as the care Dad got was excellent (email from daughter -ET in relation to her fathers care – October 2024)

(Email from daughter of patient in relation to her fathers care – October 2024)

04/10/2024 · Verified patient

Excellent care and a great listener. Very positive.

(2024 patient review report)

02/11/2024 · Verified patient

“Thank you so much for the wonderful care and support you have given Stuart this year. With your help, we were able to give him a great last summer at home with my mother. They both hugely value that and we are all very grateful. He is safe and happy where he is now living and it’s only 3 minutes drive from us. It’s much better for my mother.”

(Z J -daughter Nov 2024 -email to secretary)

03/11/2024 · Verified patient

“With deep heartfelt appreciation for your amazing ongoing devotion during our mother’s difficult challenging situation. Wishing you continued health, happiness and success helping out so many depending on you.”

(Email from a family member of patient – April 2024)

15/11/2024 · Verified patient

(Email from the daughter of patient – November 2024)

15/11/2024 · Verified patient

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