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All specialists seeing patients at Phoenix Hospital Group have fulfilled rigorous eligibility criteria used to ensure patients receive the highest possible standard of care. All are independently vetted and must achieve the highest standards set by our Medical Advisory Committee.
If you have any queries about our services, please contact us by calling our friendly team in London: 020 7079 2100 or Essex: 01245 801234 or book a call with a dedicated patient adviser.
“Everything went incredibly well and already I’m seeing great results! I didn’t feel pressured or rushed at any point to have the surgery done, and everyone that I met were incredibly welcoming and really professional. Thanks so much for the amazing work you have carried out on both of my knees. For the first time in over 20 years I am totally pain free!”
Mr PC
“I am so happy to share that I did the entire school run (two miles) this morning with no pad and came home completely dry! It’s unbelievable and I haven’t done that distance in 3 years!”
Mrs DP
Excellent reception. Friendly x-ray operative and very efficient service.
Sourced from Doctify for 25 Harley Street.
I had specialist consultations and a CT scan. In all cases the staff was highly professional and competent.
Sourced from Doctify for 9 Harley Street
Everyone was so incredibly kind, made my first MRI such a pleasant, comfortable experience.
Sourced from Doctify for 9 Harley Street.
Everyone was so incredibly kind, made my first MRI such a pleasant, comfortable experience.
Sourced from Doctify for 9 Harley Street.
The structure of the medical report was very clear and I didn’t have to refer back to the Doctors for further explanation.
Sourced from Email Feedback for our Health Screening Service.
I am always treated very well. The staff are extremely professional & friendly. They explain all the steps thoroughly.
Sourced from HWA’s Patient Satisfaction Results for 9 & 25 Harley Street.
“No leakage when coughing and sneezing…walking the dogs without leaking”
Ms TN
Thank you for the report and service provided – I hope I will look forward to reading the report.
Sourced from Email Feedback for our Health Screening Service.
I didn’t expect to be attended to at all times so I was pleasantly surprised at the level of attention I was given.
Sourced from Email Feedback for our Health Screening Service.
“It’s now 2 years on since I had both of my knees replaced. I am on top of the world, I skied last year and again this week, and for the first time in my life it’s pain free. One happy ex-patient.”
Mr RH
The social distancing and cleanliness measures made me feel very assured during my visit.
Sourced from Doctify for Phoenix Hospital Chelmsford.
Thank you for the service provided to my client. He was very complimentary about the whole experience. I particularly liked the fact that the actual tests reflected the consultation your Doctor held with him.
Sourced from Email Feedback for our Health Screening Service.
The place had a good vibe to it – it didn’t feel clinical or like a hospital at all. This made the visit more relaxing and less scary for me.
Sourced from Email Feedback for our Health Screening Service.
Pleasant and comfortable surroundings when going form my ultrasound scan. Very helpful staff.
Sourced from Doctify for 9 Harley Street.
I had a scan here last week and the clinic went above and beyond to alleviate any fears or concerns I had. From the moment I stepped foot in the clinic I was thoroughly cared for by the wonderful staff. Really appreciate everything this clinic has done for me.
Sourced from Google for 9 Harley Street.
Very professional yet friendly atmosphere. The explanations given for each and every health test that I took was very precise and given in simple language which made it easy for a non-medical person like myself to understand. The Doctors and Nurses made me feel very comfortable throughout the whole process which made the experience more relaxing.
Sourced from Email Feedback for our Health Screening Service.
Excellent staff, all gave exceptional care throughout my short stay. Thank you.
Sourced from HWA’s Patient Satisfaction Results for Phoenix Hospital Chelmsford.
Such a friendly & wonderful hospital. Nurses were kind & always felt my concerns were met. Honestly an amazing experience & that’s due to the staff. Forever grateful to them.
Sourced from HWA’s Patient Satisfaction Results for Weymouth Street Hospital.
Nurses were all lovely. Made me feel at ease given current situation. Would recommend the hospital again & would not go anywhere else.
Sourced from HWA’s Patient Satisfaction Results for Phoenix Hospital Chelmsford.
“The surgery was a resounding success, I couldn’t have been happier. I’m now loving my new made-to-measure knees, am rediscovering the joys of long-distance walking with my dogs and being totally pain free.”
Mrs OA
Amazing experience, from beginning to end. The staff were lovely, attentive, and professional. Could not recommend it more!
Sourced from Doctify for Weymouth Street Hospital.
All staff were fantastic – nurses, reception team, surgical team and recovery team. Wonderful. Thank you.
Sourced from HWA’s Patient Satisfaction Results for Weymouth Street Hospital.
“I can lift heavy and jump on the trampoline several times without leaking!”
Mrs CP
The clinic was smart, clean and generally what I would have expected for a private clinic. The location is obviously excellent, right in the heart of London. The receptionist was welcoming and efficient.
Sourced from Doctify for 9 Harley Street.
Great facilities. Came here for a scan and it was a quick in and out. Reception staff were friendly and bubbly.
Sourced from Google for 9 Harley Street.
Welcoming staff, professional, extremely clean patient areas.
Sourced from HWA’s Patient Satisfaction Results for 9 & 25 Harley Street.
Reception very pleasant. Waiting time minimal and everybody friendly and helpful. Thank you.
Sourced from Doctify for 25 Harley Street.
Very welcoming and friendly staff, convenient location near bond street and oxford circus. It was also very clean and lots of space for privacy and social distancing in the waiting area.
Sourced from Google for 25 Harley Street.
“I had a scan here last week and the clinic went above and beyond to alleviate any fears or concerns I had. From the moment I stepped foot in the clinic I was thoroughly cared for by the wonderful staff. Really appreciate everything this clinic has done for me.”
Sourced from Google Reviews for 9 Harley Street
Everyone was very friendly, I was advised to have my ultrasound scan done. I was dealt with kindly and sensitively.
Sourced from Doctify for 25 Harley Street.
“I had my surgery and my care was outstanding! I had a really lovely bunch of friendly, kind and caring nurses, nothing seemed to much trouble.”
Sourced from Google Reviews for Phoenix Hospital Chelmsford
“Everyone was so sweet and supportive. Clear instructions and caring nurses. After the surgery the nurses took brilliant care of me! Thank you to the whole team.”
Sourced from Google reviews for Weymouth Street Hospital
“Fantastic location and building. Every member of staff I came into contact with was incredibly helpful and went above and beyond.”
Sourced from Doctify for 25 Harley Street
“Every member of staff I met was friendly, professional, supportive and very good at their job. All staff were happy to do anything they could to help.”
Sourced from HWA Reports for Phoenix Hospital Chelmsford
“Staying at Weymouth Street Hospital was a really pleasant experience, despite the pain and discomfort I was in. All the staff were helpful, attentive, and kind. I could not have asked for a better operative experience.”
Sourced from Doctify for Weymouth Street Hospital
“Amazing experience. Staff are very attentive, welcoming and professional.”
Sourced from Doctify Reviews for 9 Harley Street
“The staff were amazing, I felt very well cared for. It was clean, friendly and a cut above other hospitals I have been to in the past.”
Sourced from Doctify for Weymouth Street Hospital
“The staff were helpful and practice was clean, I would happily go again for further check ups.”
Sourced from Doctify Reviews for 9 Harley Street
“Completely satisfied. This is how seeking advice should be. Thank you.”
Sourced from Doctify for Phoenix Hospital Chelmsford
“Pleasant and helpful staff, fast and efficient almost no wait time.”
Sourced from Doctify for 25 Harley Street
“I cannot thank and praise them enough. The entire experience was really great, smooth and efficient. The team was simply amazing.”
Sourced from Google Reviews for 25 Harley Street
“My experience with Weymouth Street Hospital was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”
Sourced from Doctify for Weymouth Street Hospital
“Everything went incredibly well and already I’m seeing great results! I didn’t feel pressured or rushed at any point to have the surgery done, and everyone I met were incredibly welcoming and really professional.”
Sourced from Google Reviews for Phoenix Hospital Chelmsford
“Dr Mackenzie provided expert guidance, in a supportive manner, to help me with weight loss. He provided a complete metabolic profile of my body that allowed me to target long lasting weight loss. This was based on my metabolism rather than the guess work I had been doing for years. I can’t recommended highly enough”
Ms DC
Very friendly, calm and empathetic nurse and MRI doctor.
Sourced from Doctify for 9 Harley Street.
“Dr Mackenzie showed real empathy and understanding to my issues around my weight. He took an holistic approach and worked directly with my nutritionist to established what worked best for me. And it worked! I am so happy to be the weight I am”
MJ
“I can thoroughly recommend the Bulkamid procedure. Mr Keng Ng put me at ease straight away. He is easy to talk to and clearly a highly knowledgeable and skilled professional. The procedure itself was quick and non invasive and has completely cured my SUI.”
The team made sure everything was organised for us prior to our arrival. All the consultations, tests & scans we needed had been scheduled into a neat timespan and additional scans were arranged as required without the need for an additional visit. All the staff we met and who looked after us were professional and very warm and friendly. Overall, an excellent experience.
Sourced from Doctify Reviews for 9 Harley Street
“Fantastic location and building. Every member of staff I came into contact with was incredibly helpful and went above and beyond.”
Sourced from Doctify Reviews for 25 Harley Street
“The staff who looked after me at the hospital were so wonderfully friendly and helpful and put me at ease throughout.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“The care afforded to me whilst at Weymouth Street Hospital was excellent – professional, informative, caring and supportive. I made a quick recovery from surgery and the initial swelling quickly dissipated after 2-3 weeks. The results from the op have made a noticeable improvement to my appearance.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“My experience with Weymouth Street was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“Excellent care, couldn’t fault it. All staff very warm and friendly. Couldn’t have been in better hands.”
Sourced from HWA Reports for Weymouth Street Hospital
“Professional, friendly staff – felt confident. Good communication. Comfortable surroundings.”
Sourced from HWA Reports for 9 & 25 Harley Street
“Friendly, professional reception staff and extremely clean and pleasant reception room”
Sourced from Doctify Reviews for 25 Harley Street
“25 Harley Street is known as one of the clinics having the best highly experienced, knowledgeable specialist doctors. All encountered staff was very professional, pleasant, welcoming and reassuring. Appointments run on time, tests and results are arranged quickly, it is obvious that the clinic is run by high profile professionals. Waiting area reminds more of a lounge, which is more relaxing than waiting in the area reminding of a clinic. I am very happy with the experience received at this clinic and will be back here again.”
Sourced from Doctify Reviews for 25 Harley Street
“Great service, straight forward appointment systems and friendly staff. Highly recommend.”
Sourced from Doctify Reviews for 25 Harley Street
“Everything was very easy, on time and all the staff was very professional and helpful.”
Sourced from Doctify Reviews for 9 Harley Street
“Clean, friendly & welcoming reception staff. Easy to find & did not wait long.”
Sourced from Doctify Reviews for 9 Harley Street
“Easy to find, efficient and friendly staff, and I was seen quickly with barely enough time to get into my book. I highly recommend.”
Sourced from Doctify Reviews for 9 Harley Street
“I was made to feel welcome, and my procedure was on time.I felt comfortable asking questions and all were answered so that I could understand. Cleanliness was first rate and I wouldn’t hesitate to use Mr Abood and his team in the future if needed.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“The staff who looked after me at the hospital were so wonderfully friendly and helpful and put me at ease throughout.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“The care afforded to me whilst at Weymouth Street hospital was excellent – professional, informative, caring and supportive. I made a quick recovery from surgery and the initial swelling quickly dissipated after 2 – 3 weeks.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“My experience with Weymouth Street was amazing. I felt safe and comfortable the whole time and the staff were outstanding. They took such great care of me and made me feel completely at ease with everything.”
Sourced from Doctify Reviews for Weymouth Street Hospital
“I’ve had an amazing and smooth experience here. I’ve felt very welcomed and enjoyed all of the staffs service and company. Thank you :)”
Sourced from Doctify Reviews for Pheonix Hospital Chelmsford
“Left the surgery filled with confidence that I have been diagnosed correctly and have had the time and care required to help me to get to the bottom of my problem.”
Sourced from Doctify Reviews for Phoenix Hospital Chelmsford
“A very pleasant hospital. Easy to park, quiet, friendly staff and very clean.”
Sourced from Doctify Reviews for Phoenix Hospital Chelmsford
“We very much appreciated Dr Singhai’s engagement and intervention for my wife. His guidance and support with her medication was critical when it was clear that her situation was beyond what her GP could assist with. His manner, interest, availability and reassurance were all appreciated, and helped at a difficult time.”
Sourced from patient correspondence with Dr Singhai’s Secretary
“Dr Singhai gave us the hope we needed at the time we needed it most and at the time when all hope was lost so we are incredibly grateful for everything he has done so far.”
Sourced from patient correspondence with Dr Singhai’s Secretary
“Our experience of Dr Singhai was that he was a very competent Doctor who understood the needs of his patients extremely well. He was thorough, careful and caring and considered the patients needs very well. He was the only Doctor we saw who seemed to fully understand the illnesses that my husband had and considered my husband always with dignity and compassion. I cannot thank him enough for the way in which he treated my husband.”
Sourced from patient correspondence with Dr Singhai’s secretary.
“Dr Singhai always has time for his patients and includes them in all the conversations even though it is difficult for dementia patients to engage fully in conversation. He also is happy for family members to attend the clinics enabling support and involving them within the consultation.“
Sourced from patient correspondence with Dr Singhai’s secretary
“We are over the moon that it’s day 2 of absolutely no pain for my father in law. It feels like a miracle. The whole family is delighted that the oldies are being looked after by Dr Singhai.“
Sourced from patient correspondence with Dr Singhai’s secretary
“I take this unusual step of writing to you in order to thank you for the huge success of the care and patience that you have given my Mum since you first met her. Your success in controlling Mum’s challenges has been immense and you have also made sure that Mum retains many interests and her dignity in the twilight of her life. For that I shall be forever grateful to you.“
Sourced from patient correspondence with Dr Singhai’s secretary
“A wonderful experience. All staff were helpful and welcoming. A super efficient service, with all eye tests carried out before consultation.“
Sourced from Doctify reviews for 25 Harley Street
“I found the lady who was at reception very pleasant and professional. Despite being very busy she was able to keep her sense of humour. Easy access to 25 Harley Street, the venue has a relaxing feel to it.”
Sourced from Doctify reviews for 25 Harley Street.
“I was booked in for a blood test and was greeted by 2 lovely ladies as soon as I walked in. Once I filled out the form handed to me I was off to get my blood drawn. It was all over before I even knew it. Honestly such a quick and efficient experience and I wish them all the best”
Sourced from Google reviews for 25 Harley Street.
“Friendly helpful team, quick communication good consulting rooms & consultant.”
Sourced from HWA Satisfaction Survey for 25 Harley Street, January 2023
“Brought my 5 year old daughter in for an ENT review and was thrilled with the experience. From start to finish she was so well looked after. Was able to have a Consultation, assessment, hearing test and follow up all in one day. Brilliant care and huge thanks to all.”
Sourced from Google reviews for 9 Harley Street
“Professor Ghassan Alusi is a fantastic ENT specialist. If you have any ENT related issues I would highly recommend him. He carried out 3 surgeries for me and they all went great. He is a fantastic human being and I am so glad to have been in his care.”
Sourced from Google reviews for 9 Harley Street.
“Everyone I met here was just fabulous and the facilities are lovely and clean. It’s all very professional too.”
Sourced from HWA Satisfaction Survey for 9 Harley Street, January 2023.
“I went to this hospital for minor surgery and absolutely loved how comfortable everyone made me feel. The rooms were lovely and they even catered for my partner offering food ect. The staff are friendly, always check up on you and were so patient in answering all my million questions I had. I would highly recommend them. Thank you for the great care you provide you are all awesome.”
Sourced from Google reviews for Weymouth Street Hospital.
“Weymouth Street Hospital was immaculate, all of the nurses were so lovely and caring, constantly checking on me to see if I needed anything and to answer any questions/concerns that I had, they explained the after care that I needed to do & gave me all the information I needed and advised me to call them if I wasn’t sure about anything. Everything from my room , the staff, food everything was perfect and I love my new nose, thank you.”
Sourced from Google reviews for Weymouth Street Hospital.
“All staff were wonderful. I was well informed & well looked after. Kim Lee & Loza were fantastic! Thank you! The doctor was very clear and reassuring. The anaesthetist was great & all other nurses. Lovely catering man too! They made it a less scary experience.”
Sourced from HWA Satisfaction Survey for Weymouth Street Hospital, January 2023.
“Kind & attentive staff. Nothing too much trouble – a really positive experience. Thank you.”
Sourced from HWA Patient Satisfaction Survey for Weymouth Street Hospital, January 2023.
“Outstanding facilities, wonderful, kind nurses who were gentle and sympathetic. My experience at The Weymouth deserves to be rated as 6 star!”
Sourced from Doctify reviews for Weymouth Street Hospital.
“The day of the surgery at Weymouth street hospital went extremely smooth the nurses very friendly and the operation was a successful. The hospital is run extremely well from every department it was seamless.”
Sourced from Doctify reviews for Weymouth Street Hospital.
“Very friendly, informative staff. Everybody very respectful & helpful. Treatment was perfect.”
Sourced from Doctify reviews for Weymouth Street Hospital.
“I’ve had an amazing and smooth experience here. I’ve felt very welcomed and enjoyed all of the staffs service and company. Thank you :)”
Sourced from Doctify reviews for Phoenix Hospital Chelmsford.
“Everyone has been marvellous and caring. Anaesthetist was very calming and great bedside manner. Thank you everyone.”
Sourced from HWA Patient Satisfaction Survery for Phoenix Hospital Chelmsford, January 2023.
“I booked a full body cancer screen after a member of my immediate family was diagnosed. The process was easy to book and the team were extremely helpful and reassuring on the day. Results came through within 5 days and happy to say they were all clear. Wouldn’t hesitate to recommend to friends or family.”
Sourced from Google Reviews for 9 Harley Street
Sourced from Google Reviews for 25 Harley Street
“I am very grateful to the wonderful staff at the Weymouth street hospital for being so kind, friendly, attentive and reassuring on the day of my surgery. My room was very nice and clean and I had everything I needed to feel comfortable as well as to ask for help. My post-surgery meal was delicious and there were plenty of different options to choose from. A great experience overall.”
My experience with Jonathan Britto has been nothing short of excellent. From my first consultation to after the operations (neck and face lifts) I have been tremendously impressed by Mr Britto’s care and the time he took to explain the procedures and to address my concerns. His knowledge and his gentle and caring demeanor put me at ease throughout and I felt reassured at every stage.
“I visited London Radiology for a scan. The appointment was on time and felt a very personal experience. I was provided with good explanations about the process and treated very considerately. All very reassuring.
I was also pleased to get early feedback, there and then, as to the provisional assessment as a result of the Scan. Excellent!”
Sourced from Google Reviews for 9 Harley Street
Sourced from Google Reviews for 25 Harley Street
“Friendly and professional reception and practice staff. A good amount of time with the GP for a full consultation and discussion about treatment options. Excellent experience and service from all concerned”
Sourced from Doctify for 25 Harley Street
“My mum has made an incredible comeback under Dr Singhai’s care and it seems that she is no longer about to depart any time soon. She is loving all the attention.”
(W.S) Daughter – November 2023
“I’d like to start by saying that please could you pass on our thanks to Dr Singhai. Dad’s transformation, compared to the situation back in April, is amazing and we are very grateful to him.
Dad is now stable with the medication that he has and can get repeat prescriptions for all of the current medicines from his GP”
(GM) Son – September 2023
“Dr Singhai has really worked a miracle on my dad
Since being under the care of Dr Singhai as a family, we have seen a huge improvement in my dad. My dad had become a very reserved person who did not want to socialise, would not join in conversations and slept most of the time. He is now happy socialising, actively joining in conversations, even making jokes with friends and is wanting to do jobs around the house, for example potting new plants in the garden, as he did previously. My mum has quoted ‘she now has her partner back.
We can’t thank Dr Singhai enough for all his help as we seriously all thought we had lost our dad completely”.
LH (daughter ) – Oct 2023
”I would just like to say what a wonderful experience it has been and is, being under the medical guidance of Dr Singhai. The care and treatment have been very professional and you have all are being so kind to me.
It’s all a bit scary for me knowing what I have but Dr Singhai and his medical team fill me with so much confidence that the future will allow me to live as normal a life as I could hope for with your medical advice and prescription.”
DH (Patient) July 2023
“It was extremely straightforward to arrange an appointment for a first consultation and as soon as I needed it. The administrative staff are most helpful indeed, very courteous, warm and friendly. MRI and X-rays once again have been organised with precision and care to accommodate my needs. The centre is attractive, inviting and very comfortable. In my initial visit to the consultant I was treated with exemplary kindness, a great deal of understanding and a most thorough examination. I was given an immediate diagnosis and a prescription for treatment for one of my three concerns. Highly impressive indeed. The London Pain Clinic receives my strongest recommendation.”
Sourced from Google Reviews for 25 Harley Street
“Honestly the best hospital I have ever stayed in. The staff are on another level of friendliness. All were SO lovely and caring. The level of care, cleanliness and food are 10/10. I would choose this hospital again without a shadow of doubt. Excellent!”
Sourced from Google Reviews for Weymouth Street Hosptial
“I had a CT scan at 9 Harley St and the process was smoothed wonderfully by a lovely radiographer and consultant both of whom were really nice and looked after me brilliantly. Thank you to them both””
Clearly an expert in his field. Took a bit too long to get in touch with the GP.
(2024 patient review report)
“One of the best hospitals in the country. Not only were they efficient they also upgraded my room at no Further cost. Normally for day case patients, they place one in a smaller room. Because they knew I was claustrophobic they placed me in a larger room and it was akin to a 5-star hotel with phenomenal healthcare! I would highly recommend the hospital and every aspect of the same”
Fine choice of surgeon. Completely at ease in his presence, discussed my hopes and issues, and received a full, fair appraisal back from Mr Britto. My only fear was the twilight anaethesia, which Mr Britto assured me was the best option for quicker healing. He wasnt wrong! On the day of surgery I was relaxed, excited, and a bit anxious only to find that the twilight anaethesia was quite brilliant. I could respond to his verbal requests, then return to my peaceful slumber. But better still, his choice of music during the proceedures totally added to the relaxing atmosphere. I was also concious for some of the proceedures and listened intently to what was going on before slipping back into sleep. I felt no pain. Immediately post Op I could get up, eat, drink and wasnt too uncomfortable. It was a long proceedure, and I was allowed home after an hr or so. Back in the clinic next day for a check up and dressing change. I have been back twice now and seen Mr Britto both times, he is happy, I am more than happy although its early days yet, but the results are very apparent already. I would (and have already) recommended Mr Britto, and he will be my go to surgeon in future.
I recently underwent facial surgery with mr Jonathan Britto. His professional approach throughout, from initial consultation to post surgery, instilled confidence. He also showed kindness and thoughtfulness in terms of my needs around the surgery and my emotions. He was also considerate and supportive of my financial capacity. The initial consultation was thorough and informative, and all my questions and concerns were listened to and addressed. He then contacted me again directly to ensure I was okay with everything going forward. I was. The surgery day was relaxed and Mr Britto spent time with me before surgery going through the process and checking that I was comfortable with everything. Surgery went well and Mr Britto was there post surgery to check in on me and ensure that I was good to go home that day. I was able to contact Mr Britto at any time with any concerns I had, and received almost immediate responses, including a video call so that Mr Britto was able to view/see my concern, and reassure me that my concern was a normal occurrence and gave advice on how to manage it. I have had my six week follow up, which went well, and Mr Britto has ensured me that I can contact him at any time with any concerns or questions. Overall I am extremely happy with Mr Britto, and my surgical procedure and process, and felt confident and comfortable and human (not just another procedure). Thank you
Sourced from Top Doctors
Dr Singhai was very clear at all times and took time with me to explain every treatment and diagnosis. Would highly recommend
(2024 patient review report)
Sourced from Google Reviews for 25 Harley Street
My experience with Mr Britto has been marvellous. He explained my procedure details leaving me in no doubt what to expect. I felt at ease as soon I saw him, he’s very caring and a marvellous surgeon. I am overjoyed with the results. I highly recommend him
“Waiting and all consulting and treatment rooms clean and well-maintained. Reception staff welcoming and extremely helpful. Extremely experienced consultant with a wealth of knowledge who demonstrated empathy and understanding and clearly explained my likely problem.”
Sourced from Google Reviews for 25 Harley Street
Without our regular appointments with Dr Singhai we can honestly say that we would not be coping with and managing to support our dad.
We always look forward to our appointment knowing that any changes or difficulties dad has encountered he will be able to advise us.
(2024 patient review report)
Sourced from Google Reviews for 9 Harley Street
My experience with ‘twilight’ sedation was extremely positive. I read about it before the operation and knew that it I would feel relaxed, and the recovery would be much easier than from general anesthesia. In reality it went much better than I expected. I was given the drug just before the procedure and felt like falling asleep but being aware of what was going on. I heard the surgeons talk to each other and give me instructions to open/close eyes. I didn’t feel any pain and lost count of time, I felt at ease, like my mind was floating somewhere. I remember being transferred to recovery area and nurses taking care of me. When I was fully awake, I thought the operation took 30-40 min, while it actually lasted 2.5 hours. I didn’t feel any negative effects of the sedation and I was fit to go home in a couple of hours. If I had to have another surgery in future I would definitely choose the ‘twilight’ anesthesia
As a family, we are very happy with Mum’s progress. Mum has contributed to all these answers. Thank you.
(2024 patient review report)
Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results. He
has a down-to-earth approach which makes you feel at ease.
(2024 patient review report)
Mr Britto has been amazing from consultation to procedure. Always available to answer questions and queries and has been transparent every step of my journey. He is approachable, caring and clearly passionate about his field Being an individual who has panic attacks at the dentist, the Twilight sedation scared the hell out of me. Mr Britto assured me I would be fine and I trusted him, and I’m so glad I did and not bottle out. This time yesterday I was 2 hours into my 4 hour procedure under twilight sedation. I was calm and relaxed – had no thought as to what was going on – felt very little and it felt like a feather on my face. I could talk )probably too much !) and today I have a new face. I’m not rich or famous but my face & chin had sagged after 2 years of personal grief and trauma – Today I have a new face, no pain just a bit of aching and mostly my self confidence restored – thanks to Mr Britto and his amazing team
Sourced from Doctify
Excellent surgeon, I underwent a twilight facelift surgery. I am overjoyed with the results. I can highly recommend twilight, it’s the most relaxing and comfortable experience. There’s no after-effects you get with a normal anaesthetic. Absolutely marvellous.
Mr Britto is charming thoughtful and respectful. Takes time to give relevant information and ensure that everything is understood. Very friendly and relaxed .A true professional . He guided through all stages of treatment and expectations options. Completely solved the issue with surgery and results are above expectation .
Mr Britto was always courteous, pleasant and respectful whenever I was visiting him. He explained very carefully what the options were and any risks associated with what I was planning to have done. I was very comfortable with him and due to his his passion for excellent results my decision to go with Jonathan was an easy one.
My whole experience with Mr Jonathan Britto has been excellent throughout. From the start I felt at ease and all my questions addressed with warmth. The quality of care I received from consultation to surgery and afterwards by Mr Britto and all the staff has been impressive.
Sourced from Top Doctors
From the moment one discovers Jonathan (mine was from online research where many routes triangulated to him) I believe one feels in safe and superbly reassuring hands!. I felt Jonathan’s interest in my concern was genuine, listening with concern and empathy whilst applying his clearly vast plastic surgery experience to understand the treatment protocols that would work best for me. The result of our initial consultation discussions meant I came away with a real anatomical understanding of the root causes of my concern along with a full explanation of the prescribed procedure and how/why it would work. This left me feeling there was a way forward and I was in the hands of someone who spent a lifetime perfecting his craft and I could relax in that knowledge. The post consultation follow up with reading materials and access to both Jonathan and his team put me at ease in readiness for my surgery with all the responses to my questions clearly thought through and patiently explained. I could also then clearly plan my work/personal diary around the treatment and recovery plan. This proved to be spot in hindsight! I have to admit that having had general anaesthesia before I was actually more confident in using this protocol for any surgery but when Jonathan explained why his clinic uses twilight anaesthesia for my treatment type (where you are at least aware of your surrounding vs being fully ‘knocked out’) I was happy to explore further and see if i could get ultimately confident with this approach as it of course feels different. Jonathan and his team encouraged me to read other’s reviews and I chatted to a patient for their direct review. I was also reassured by the fact that Jonathan and his anaesthetist have conducted hundreds of operations using twilight and I thought to myself, had there ever been issues with this approach to an elective surgery he would indeed never use it! I am happy to inform that twilight anaesthesia really is as good as general anaesthetic – I think for this type of procedure it is perhaps better. The only notion of pain is the initial pin prick in the hand at 1/10 (which occurs for any type of surgery) and then I found myself in a completely blissed-out state not really conscious of what was going on. In addition, of course there is local nerve block anaesthesia applied all around the treatment areas so there is no sensation whatsoever of pain coupled with my mind being completely ‘floating’ and relaxed. The true advantage of twilight became even more apparent after the procedure as I came to very quickly, fully lucid and able to eat food within 20 minutes! Unlike general anaesthetic, i had no horrid sore throat and sick/nausea feeling for several hours after. Within an hour or so I was ready to be discharged and my head was clear for the recovery process. It was also explained by Jonathan that using twilight would aid recovery as it is less taxing on the system and allows for more of the body’s resources to be channelled to the healing process. I am now four weeks into recovery and can go about my life fully (and have been able to for some days!). It has been reassuring that the team are proactive in setting up periodic consults with Jonathan to review progress at key landmark points and again I had the feeling of being in caring and highly professional hands by someone who wants the best outcomes technically and emotionally for his patients. Of course there is some residual redness and swelling but this again was explained, is expected and I know will fully subside in the coming weeks. I look forward to seeing the final results and have no doubt based on what I can see so far they will be fully natural, enhancing and refreshing me in the most natural way with any evidence of work inconspicuous!
Sourced from Doctify
Have found Dr Singhai very helpful and caring.
(2024 patient review report)
Very kind, patient and reassuring.
(2024 patient review report)
As a family we are very happy with mums progress. Mum has contributed to all these answers. Thank you.
(2024 patient review report)
Extremely helpful, an expert doctor.
(2024 patient review report)
I cannot rate this doctor highly enough.
(2024 patient review report)
Without our regular appointments with Dr Singhai we can honestly say that we would not be coping with and managing to support our dad.
We always look forward to our appointment knowing that any changes or difficulties dad has encountered he will be able to advise us.
(2024 patient review report)
Dr Singhai is very skillful, personable and kind.
(2024 patient review report)
Dr Singhai was very clear at all times and took time with me to explain every treatment and diagnosis. Would highly recommend.
(2024 patient review report)
Dr Singhai is very skillful, personable and kind.
(2024 patient review report)
Dr Singhai is a patient, kind and considerate person. Makes me feel at ease.
(2024 patient review report)
Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results [illegible text] Parkinson’s. He
has a down to earth approach which makes you feel at ease.
(2024 patient review report)
Dr Singhai has been very helpful. His assessment and proposed treatment are delivering very good results [illegible text] Parkinson’s. He has a down to earth approach which makes you feel at ease.
(2024 patient review report)
Thank you for what you have done. The service I received as well as the care Dad got was excellent (email from daughter -ET in relation to her fathers care – October 2024)
(Email from daughter of patient in relation to her fathers care – October 2024)
Excellent care and a great listener. Very positive.
(2024 patient review report)
“Thank you so much for the wonderful care and support you have given Stuart this year. With your help, we were able to give him a great last summer at home with my mother. They both hugely value that and we are all very grateful. He is safe and happy where he is now living and it’s only 3 minutes drive from us. It’s much better for my mother.”
(Z J -daughter Nov 2024 -email to secretary)
“With deep heartfelt appreciation for your amazing ongoing devotion during our mother’s difficult challenging situation. Wishing you continued health, happiness and success helping out so many depending on you.”
(Email from a family member of patient – April 2024)
“Thank you so much for the wonderful care and support you have given Stuart this year. With your help, we were able to give him a great last summer at home with my mother. They both hugely value that and we are all very grateful.
(Email from the daughter of patient – November 2024)
“Dr Gupta is a compassionate doctor who listened to my concerns and made appropriate investigations. He also engaged with my daughter and listened to her, treating her with kindness and respect. During our follow up appointment Dr Gupta explained the blood test results in detail, which was reassuring to hear. I would definitely see him again in future if needed.”
“Dr Gupta was very thorough in his examinations which gave comfort that all situations of cause have been checked. He is very kind and made my daughter and I feel at ease straightaway. Very impressed and satisfied with the appointment.”
“I was put at ease immediately. All staff I encountered were friendly polite and very attentive. Cannot fault them.”
“I recently visited 25 Harley Street Clinic where I was greeted by the friendly. The welcoming atmosphere immediately put me at ease, which is exactly what you want when you’re at a clinic. The receptionists were cheerful and accommodating, ensuring that all my paperwork was handled smoothly. I highly recommend this clinic to anyone.”
“Went to consult for our three year old. Very attentive doctor. Checked family history to understand any underlying issues and explained everything very well.”
“My experience at 9 Harley Street was wonderful! Mt consultant was so knowledgeable and friendly. The arrangement at this first appointment was that he would perform a total knee replacement on my left knee, with a follow-up replacement a few months later on my right knee.
“Everyone at the practice is super friendly and helpful.”
“Dr Gupta was brilliant. He was very thorough, explained everything in detail and put our minds at rest with our little one.”
“The whole team at Weymouth Street Hospital treated my dad for his cataracts surgery with compassion and professionalism. The post-operation food was also excellent! Thank you.”
Sourced from Doctify – Weymouth Street Hospital
“A lovely clinic with friendly staff. The reception, lab, nurses and doctors were all very friendly and soothing especially when you are nervous for your appointment.”
“The whole team at Weymouth Street Hospital treated my dad for his cataracts surgery with compassion and professionalism. The post-operation food was also excellent! Thank you.”
“The hospital staff are very cordial and maintain high level of professionalism and cleanliness in the premises.”
Sourced from Doctify for Phoenix Hospital Chelmsford
“The hospital staff are very cordial and maintain a high level of professionalism and cleanliness in the premises.”
Sourced from Google Reviews for Phoenix Hospital Chelmsford
“I have always had pleasant experiences when visiting 25 Harley Street. The staff are friendly and helpful. The waiting area is comfortable with water or warm drinks available for those who have arrived early.”
“I had a fantastic experience during my day in the hospital. Josie and Caroline were incredibly kind, patient, and attentive, always looking after me with a warm smile. Their care, compassion, and professionalism truly made a difference, making my stay so much more comfortable. Overall, I couldn’t have asked for better care. The entire team went above and beyond to make sure I was comfortable, and I am incredibly grateful for all their support. To top it off, the food was absolutely delicious! A heartfelt thank you to everyone who looked after me!”
“The staff at Phoenix are wonderful. Always compassionate and we have been well looked after on all the 3 occasions we have been there. It is always clean and Nurses and Doctors are very good.”
Sourced from Doctify for Phoenix Hospital Chelmsford
“The staff at Phoenix are wonderful. Always compassionate and we have been well looked after on all the 3 occasions we have been there. It is always clean and the Nurses and Doctors are very good.”
“As a cancer patient, I have had many MRI and CT scans over the past year and a half. The staff at London Radiology from receptionists, to nurses, to the radiographers themselves have always been kind, caring, attentive and prompt. Nothing is too much trouble. The atmosphere is calm and relaxing. The facilities are spotlessly clean from the toilets and waiting areas to the scanning rooms.”
“I had a femoral hernia repair, and was extremely impressed by the staff. Kind, efficient and responding immediately when needed (e.g. on first foray out of bed after the operation). Clean, pleasant premises and capable, courteous staff- what is not to like?”
“Dr Aashish Gupta was really understanding and helpful with our son and provided us with information regarding the matter we brought our son in for. We are so lucky to have seen Dr Gupta to get the matter for our son resolved and couldn’t recommend him enough. We were really happy with the outcome.”
“Dr Aashish Gupta was really understanding and helpful with our son and provided us with information regarding the matter we brought our son in for. We are so lucky to have seen Dr Gupta to get the matter for our son resolved and couldn’t recommend him enough We were really happy with the outcome.”
“Super clean and organised hospital. I’m extremely satisfied with the care and attention we received and the consultant was marvelous with my 9 year old daughter.”
“Arrived and was seen promptly on time. Very thorough consultation, I felt listened to at all times and everything that is required as a next step was explained clearly. I felt reassured leaving the appointment.”
Sourced from Doctify for Phoenix Hospital Chelmsford
“My whole experience with Mr Hove, and Blue Fin Vision was seamless. Very soon after making my enquiry, I was contacted by the practice manager and had an appointment for an assessment and eye screening within days. Mr Hove was extremely thorough, and talked me through every aspect of the procedure I required, which was lens replacement surgery. He talked me through any risks, pros (many) and cons (few). He was also able to talk about the procedure from the perspective of the patient, as he has had lens replacement surgery himself. This point was really interesting to me, as he has the same Carl Zeiss lenses in his eyes as he uses for his patients. I opted for the trifocal Carl Zeiss lens, as Mr Hove was so pleased with the improvement in his vision, and I’m delighted to say that post-surgery, I feel the same way. In all, the consultation was thorough, and reassured me that I was being dealt with by an expert. On top of this, Mr Hove has excellent people-skills, and I felt I would be in great hands. I booked in for my surgery two weeks later as I was busy, but it could have been earlier if I’d wanted it to be. Mr Hove operates in the Weymouth Street Hospital, and again, my experience there was first rate. The general and nursing staff are professional and pleasant to deal with. My room was also very well equipped, and the menu had a good selection. My husband also ate with me, at no extra cost, which was a nice touch! The surgery itself was fast and professional. Again, the friendly theatre team working with Mr Hove was excellent, and I felt very safe in their hands. Aftercare was faultless. Mr Hove came up to my room to check I was alright, and called me again the next day. I have his personal number in case I need to contact him urgently. Saying that, I haven’t had any issues at all. My eyes and vision felt great by the next day – they just needed a good night’s sleep! In conclusion, I cannot rate Mr Hove and Blue Fin Vision highly enough. I still have a beautiful bottle of champagne that Mr Hove gave to me, and I’ll be using it to toast the whole Blue Fin team. Many, many thanks to you all. In short, I have sharp eyesight restored, and my glasses are in the bin. There may be cheaper options and lenses out there, but I want my eyesight to be great for the rest of my life – so why would I put it in inferior hands, or have second-rate lenses inserted? From where I’m standing now, I wouldn’t change a thing.”
Sourced from Doctify
“Outstanding! Faultless. From the friendly, professional and always attentive staff to the delicious food in every course, I have nothing but praise and thanks!”
“I found my Dr Gupta very understanding, thorough and great with the child. He very much put her at ease.”
“The paediatric department at Phoenix hospital Chelmsford is a haven for kids and parents alike! The doctors, nurses, and staff are incredibly caring, compassionate, and professional. From the welcoming atmosphere to the expert care, everything about this department screams ‘child-friendly’ and ‘parent-approved’. The way they handle each child with such gentleness and understanding is truly commendable. Kudos to the entire team for making a potentially scary experience so much more manageable. Five stars isn’t enough – we’d give them ten stars if we could!”
Sourced from Doctify for Phoenix Hospital Chelmsford
Sourced from Google Reviews for Phoenix Hospital Chelmsford
Sourced from Google Reviews for Phoenix Hospital Chelmsford
“We had a very good experience. We had never been before, but reception staff were friendly and welcoming and the consultant was top notch. Worth every penny.”
Sourced from Doctify for Phoenix Hospital Chelmsford
“We have visited the Phoenix Hospital several times and are always impressed with the setting and the wonderful receptionists and nurses. It really is a cut above the rest in terms of private healthcare and I would always chose to come here whenever I or my family need treatment. Thanks again for looking after us!”
Sourced from Doctify for Phoenix Hospital Chelmsford
