Administration, Receptionist
9 Harley Street
Posted 2 weeks ago

Operating in central London, Phoenix Hospital Group provides hospital and diagnostic services within the private healthcare market and is renowned for the quality and range of services provided.

We are looking for a Receptionist to join our Outpatient Clinic.


Working to the policies and procedures and within the administrative systems to oversee the administrative pathway supporting the delivery of clinical services within the business:

  • Enquiries
  • Patient Registration, Charging, Billing & Payments
  • Patient Record Management
  • Data Input integrity

Key Responsibilities

  • To provide a highly customer focused front of house service to our customers and business partners attending the Centre
  • To proactively manage the patients administrative pathway in the delivery of clinical services
  • Ensure the accurate & timely input of administrative data within the company’s business administration systems to ensure the effective & efficient delivery of services
  • To act as the coordinator of the patients’ journey during their attendance at the Centre ensuring clinical teams deliver a seamless service and the patients’ journey is effectively & discretely managed
  • Ensure the public areas of the Centre are clean & tidy and reflect the standards expected of a high quality medical facility
  • Ensuring cash handling procedures are complied with
  • To ensure invoices are raised in a timely fashion and all revenue is captured
  • Manage the delivery of post & supplies arriving at site
  • To remain vigilant of security and aware of all personnel, patients, consultants, visitors and staff entering the building at all times
  • Assist in other areas of the Centre when necessary

Skills and Experience


  • Evidence of a good standard of literacy & numeracy
  • Well-developed interpersonal and communication skills
  • Customer orientated approach
  • Team Player
  • Good organizational and time management skills
  • Accuracy in administrative tasks with attention to detail and quality
  • Knowledge of relevant policies and procedures
  • Computer Literacy
  • Experience of using computerized records systems
  • Good negotiating skills
  • Experience of working in a public reception
  • Experience of dealing with telephone enquiries
  • Experience of managing customers concerns and complaints
  • Ability to work under pressure
  • Highly motivated and flexible
  • Calm and professional approach
  • Ability to work without direct supervision, determine own/others work priorities


  • Previous experience in a similar role
  • Knowledge of the Data Protection Act
  • Switchboard experience
  • Sales experience
  • Knowledge of medical terminology
  • Experience of working in a health care environment

Personal Requirements

  • To be smart and pay great attention to personal appearance
  • To be able to impart information clearly and concisely, both verbally and written
  • To display a confident manner and demonstrate ability to stay calm and polite at all times
  • To demonstrate the ability to work to a high standard, under pressure at times and possess a flexible working attitude, working alone or as part of the team
  • To have excellent interpersonal and customer service skills
  • Be able to plan and prioritise own workload


Job Features

Job CategoryPhoenix Hospital Group

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