Nurse – Cosmetic

Posted on: April 14th, 2021 by Phoenix Hospital Group No Comments

MyBreast are currently looking for a proactive nurse who is able to provide support pre and post operatively for surgical patients ultimately ensuring patient safety.

Duties & Responsibilities include but not limited to:

  • To work as an autonomous practitioner with specialist skills in cosmetic surgery, aesthetic treatments, assessing, planning, implementing and evaluating patient care within protocols.
  • Assist consultants during clinics
  • See patients for post op dressings, IV infusions, injections and more
  • Act as the named nurse to all cosmetic and aesthetic patients
  • Manage surgical pathway of cosmetic surgery patients from enquiry onwards
  • Undertake a risk assessment for the patient anaesthetically and surgically
  • To undertake a nursing assessment, obtaining a detailed past medical history and ordering of appropriate clinical investigations
  • Once assessed, to identify patients at risk and invite for assessment in person, perform investigations and referrals as necessary
  • Implement intervention based on the results of the assessment and investigations
  • Identify any patients that are not suitable for surgery and escalate
  • Maintain accurate patient records, completing documentation to ensure seamless multidisciplinary communication
  • Participate in continuous audit of the Pre-assessment service
  • Submit hospital booking forms for surgery bookings
  • Order garments and or equipment for surgical procedures
  • Manage complex psychological needs of patients
  • Demonstrate clinical excellence within the cosmetic surgery
  • Interest in developing current and new services

Essential:

  • Registered Nurse/NMC Pin
  • Minimum 5-years Nursing experience
  • Minimum 2-years Cosmetic Surgery experience
  • Pre and Post op experience
  • Phlebotomy skills
  • Ability to work confidently unsupervised
  • Good understanding of wound care and post-operative complications
  • Be able to manage post-operative complications and escalate concerns in an appropriate manner
  • Good understanding of CQC and governance compliance activities
  • Flexibility with working hours
  • Reasonable IT skills

Desirable, but not essential:

Experience from non-surgical aesthetic

Benefits:

  • Flexibility with working hours
  • We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 25 days annual leave plus bank holidays
  • Employer and employee contributory pension
  • Life assurance
  • Social gatherings

Patient Coordinator/Call Handler – Cosmetic Surgery

Posted on: April 7th, 2021 by Phoenix Hospital Group No Comments

MyBreast are currently looking for a Patient Coordinator/Call Handler to join their team.

As a Patient Advisor/Patient Coordinator, you will be proactively securing new business sales from patients, from inbound leads booked by a lead generation team. Working for the leading Cosmetic Surgery/Aesthetics clinic, you will have the top surgical professionals to recommend to secure patient’s commitment. Representing the company’s values and visions, you will be well presented and polished. You will deal with telephone and email enquiries, answering questions relating to the clinic treatments and providing essential and robust information for patients. You will convert enquiries into bookings, communicate with patients to confirm bookings, and keep in touch with patients to encourage patient retention. You will provide an excellent standard of customer service and ensure that all administration is completed accurately and efficiently, checking that the correct paperwork has been completed and patient files are up-to-date.

Main Responsibilities:

  • Follow up all email and telephone enquires allocated to you within the appropriate time frames and ensure successful booking of consultations, whilst adhering to the set process and applying the relevant training aids such as ‘Cosmetic Surgery Checklist’ and’ the Company’s USP’s’ for managing enquiries
  • Scheduling of surgeries and ad-hoc coverage of other Patient Advisor’s as and when necessary (eg: to cover holidays or other absences)
  • Provide all relevant information accurately with regards to the surgeons and procedures, the patient is briefed on the Patient Journey with all questions/concerns addressed and expectations managed
  • Clinic management, which may include set-up, reception and/or chaperoning of patients
  • Management of entire patient journey, where required.
  • Follow up current consultations on day of appointment or latest next day if clinic was later in the day/evening where required.
  • Ensure full fees are taken prior to surgery proceeding as well as notification of fees due in advance and in line with the business process.
  • Manage any patient feedback and complaints timeously whilst adhering to the appropriate MyBreast complaints procedure, escalating, where appropriate, to a member of the Management Team
  • This is a customer service/sales role, so you must ensure that you are providing the highest level of service to all patients
  • You must ensure you are achieving your monthly performance targets
  • Provide excellent administration and Patient Advisor Team support for the Company
  • Maintain a comprehensive computer based system to track patient cases
  • Efficient and correct data entry of patient records and the arranging of diary bookings for consultations where appropriate

The Candidate:

  • You will be a highly successful driven sales person with a demonstrable track record of success within a beauty clinic environment. You will be driven to achieve and over achieve your targets, with a view to progress into a senior position.

Requirements:

  • Experience of working within a patient focused/customer services/sales environment (desirable)
  • Experience of applying effective problem-solving techniques when the situation demands
  • Have an interest in and experience of the aesthetic surgery field (desirable)
  • Fluent in English, team player and independent

Salary: Up to £23,000 per annum