Patient Coordinator/Call Handler – Cosmetic Surgery

Posted on: April 7th, 2021 by Phoenix Hospital Group No Comments

MyBreast are currently looking for a Patient Coordinator/Call Handler to join their team.

As a Patient Advisor/Patient Coordinator, you will be proactively securing new business sales from patients, from inbound leads booked by a lead generation team. Working for the leading Cosmetic Surgery/Aesthetics clinic, you will have the top surgical professionals to recommend to secure patient’s commitment. Representing the company’s values and visions, you will be well presented and polished. You will deal with telephone and email enquiries, answering questions relating to the clinic treatments and providing essential and robust information for patients. You will convert enquiries into bookings, communicate with patients to confirm bookings, and keep in touch with patients to encourage patient retention. You will provide an excellent standard of customer service and ensure that all administration is completed accurately and efficiently, checking that the correct paperwork has been completed and patient files are up-to-date.

Main Responsibilities:

  • Follow up all email and telephone enquires allocated to you within the appropriate time frames and ensure successful booking of consultations, whilst adhering to the set process and applying the relevant training aids such as ‘Cosmetic Surgery Checklist’ and’ the Company’s USP’s’ for managing enquiries
  • Scheduling of surgeries and ad-hoc coverage of other Patient Advisor’s as and when necessary (eg: to cover holidays or other absences)
  • Provide all relevant information accurately with regards to the surgeons and procedures, the patient is briefed on the Patient Journey with all questions/concerns addressed and expectations managed
  • Clinic management, which may include set-up, reception and/or chaperoning of patients
  • Management of entire patient journey, where required.
  • Follow up current consultations on day of appointment or latest next day if clinic was later in the day/evening where required.
  • Ensure full fees are taken prior to surgery proceeding as well as notification of fees due in advance and in line with the business process.
  • Manage any patient feedback and complaints timeously whilst adhering to the appropriate MyBreast complaints procedure, escalating, where appropriate, to a member of the Management Team
  • This is a customer service/sales role, so you must ensure that you are providing the highest level of service to all patients
  • You must ensure you are achieving your monthly performance targets
  • Provide excellent administration and Patient Advisor Team support for the Company
  • Maintain a comprehensive computer based system to track patient cases
  • Efficient and correct data entry of patient records and the arranging of diary bookings for consultations where appropriate

The Candidate:

  • You will be a highly successful driven sales person with a demonstrable track record of success within a beauty clinic environment. You will be driven to achieve and over achieve your targets, with a view to progress into a senior position.

Requirements:

  • Experience of working within a patient focused/customer services/sales environment (desirable)
  • Experience of applying effective problem-solving techniques when the situation demands
  • Have an interest in and experience of the aesthetic surgery field (desirable)
  • Fluent in English, team player and independent

Salary: Up to £23,000 per annum

Healthcare Assistant – Outpatient Clinics

Posted on: March 30th, 2021 by Phoenix Hospital Group No Comments

Operating in central London, Phoenix Hospital Group provides hospital and diagnostic services within the private healthcare market and is renowned for the quality and range of services provided.

We are looking for a Healthcare assistant to join our nursing team in our outpatient departments. Candidate must be proactive and a great team player.

Duties and Responsibilities

  • Support consultants during clinics.
  • Assist with procedures and minor operations under LA within dermatology, gynaecology, plastic surgery and more.
  • Cover phlebotomy clinics.
  • Preparing and setting up for clinics. Taking part in stocking and stock take.
  • Taking part in doing audits.
  • Develop own knowledge and skills and that of others.
  • Contribute to quality improvement.
  • Promote people’s equality, diversity and rights.

Who we are looking for

We’re looking for a HCA who is positive, proactive and a great team player. When you join Phoenix Hospital Group, you join a work family. You will work closely with consultants and all teams within the company: radiology, pathology/lab, theatre, reception, booking and more.

Essential:

  • Trained and experienced in phlebotomy
  • Experience within one or more of the following areas: Cosmetic surgery, wound care, theatre, dermatology, ENT, gynaecology.

Desirable, but not essential:

Experience from working within the private sector.

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 25 days annual leave plus bank holidays
  • Employer and employee contributory pension
  • Life assurance
  • Social gatherings

We commit to our employees well-being through work life balance, on-going development, support and reward.

Salary: Depending on experience

Credit Controller

Posted on: March 26th, 2021 by Phoenix Hospital Group No Comments

Phoenix Hospital Group is a dynamic, fast growing independent hospital group which currently operates two hospitals in central London and Essex and two Harley Street outpatient and diagnostic centres.

We are currently looking for  Credit Controller to support the finance function by contributing to the efficient running of credit control for all patient related transactions.

The successful candidate will be a strong team player with the ability to work flexibly and demonstrate tact and diplomacy. They will show a high degree of accuracy and attention to detail and will demonstrate strong problem-solving skills. The ability to meet deadlines and work under pressure are essential. You will be accountable for the collection of payments from patients, private medical insurers and other funders. You will also be responsible for some cash management.

Duties & Responsibilities include but not limited to

  • Allocating patient receipts
  • Bank Account Statements daily update to ensure the bank reconciliation process is kept up to date
  • Maintaining accurate aged debtor reporting
  • Maintaining and updating the debt management cycle process
  • Preparing reports for management to review aged debt highlighting potential bad debt issues
  • Processing debt claims via the small claims court process
  • Developing and maintaining KPI’s for debt management
  • Monitoring the PMI invoice submissions on Healthcode and flagging issues on a timely basis to other members of the finance team and the supervisor

Skills and Experience

  • Previous finance admin experience is essential preferably credit control
  • Previous admin experience within a healthcare environment is desirable
  • Strong communication skills
  • Focus on excellence and customer service
  • Well-developed systems skills including use of excel and various patient billing systems including Lumeon, Clinic Office, Compucare and Healthcode
  • Positive and collegiate approach

 

Nurse – Cosmetic

Posted on: March 26th, 2021 by Phoenix Hospital Group No Comments

MyBreast are currently looking for a proactive nurse who is able to provide support pre and post operatively for surgical patients ultimately ensuring patient safety.

Duties & Responsibilities include but not limited to:

  • To work as an autonomous practitioner with specialist skills in cosmetic surgery, aesthetic treatments, assessing, planning, implementing and evaluating patient care within protocols.
  • Assist consultants during clinics
  • See patients for post op dressings, IV infusions, injections and more
  • Act as the named nurse to all cosmetic and aesthetic patients
  • Manage surgical pathway of cosmetic surgery patients from enquiry onwards
  • Undertake a risk assessment for the patient anaesthetically and surgically
  • To undertake a nursing assessment, obtaining a detailed past medical history and ordering of appropriate clinical investigations
  • Once assessed, to identify patients at risk and invite for assessment in person, perform investigations and referrals as necessary
  • Implement intervention based on the results of the assessment and investigations
  • Identify any patients that are not suitable for surgery and escalate
  • Maintain accurate patient records, completing documentation to ensure seamless multidisciplinary communication
  • Participate in continuous audit of the Pre-assessment service
  • Submit hospital booking forms for surgery bookings
  • Order garments and or equipment for surgical procedures
  • Manage complex psychological needs of patients
  • Demonstrate clinical excellence within the cosmetic surgery
  • Interest in developing current and new services

Essential:

  • Registered Nurse/NMC Pin
  • Minimum 5-years Nursing experience
  • Minimum 2-years Cosmetic Surgery experience
  • Pre and Post op experience
  • Phlebotomy skills
  • Ability to work confidently unsupervised
  • Good understanding of wound care and post-operative complications
  • Be able to manage post-operative complications and escalate concerns in an appropriate manner
  • Good understanding of CQC and governance compliance activities
  • Flexibility with working hours
  • Reasonable IT skills

Desirable, but not essential:

Experience from non-surgical aesthetic

Benefits:

  • Flexibility with working hours
  • We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 25 days annual leave plus bank holidays
  • Employer and employee contributory pension
  • Life assurance
  • Social gatherings

Recovery Practitioner

Posted on: March 5th, 2021 by Phoenix Hospital Group No Comments

Phoenix Hospital Group is one of the UKs leading private healthcare providers with a state of the art hospital on Weymouth Street in central London, a new hospital in Chelmsford and prestigious consulting rooms at 9 and 25 Harley Street.

We are currently looking for a Recovery Practitioner to join our team at the Weymouth Street Hospital.

The Weymouth Street Hospital is currently undergoing expansion works which will result in 4 new state-of-the-art theatres.

The post holder will be based at Phoenix Hospital Group’s (PHG) Weymouth Street Hospital Theatres department and will:

  • Be a qualified nurse/ODP registered with the Nursing and Midwifery Council/HCPC with an up-to-date PIN number.
  • Work in according with the NMC Code of Conduct/HCPC Standards of conduct and other professional guidelines.
  • Assist in the routine daily planning and organisation of the theatres for clinical procedures and practice and participate in the department’s administration as required.
  • Be responsible for the assessment of care needs, the development of programmes of care and their implementation and evaluation.
  • Contribute to the overall good of the organisation by being a positive role model and treat all staff, visitors, consultants and service users with courtesy and respect.
  • Undertake rotation across the specialities to cover the service where acquired skills allow.

It is expected that the post-holder will be able to carry out all of the duties listed in the main duty section below. The duties will vary from speciality to speciality and they may carry out other similar duties in support of the theatre environment that are not listed. No duties are to be undertaken by the post holder unless they have relevant experience or have received appropriate training.

Main Duties

Clinical Responsibilities

  • Maintain individualised nursing/ODP care according to guidance provided by the senior nursing/ODP staff, management and consultants.
  • Liaise with colleagues to ensure continuity of clinical practice.
  • Acting as a member of the theatre team.
  • Providing assistance to the surgeon/anaesthetist/nursing/ODP colleagues as required.
  • Acting as member of the surgical scrub team either as a scrub or circulating practitioner.
  • Co-operating with appropriate surgical staff to ensure correct positioning of patient for operative procedure.
  • Co-operating with appropriate staff to ensure prompt collection and dispatch of specimens.
  • Checking, witnessing and administering controlled drugs.
  • Co-operating with appropriate departmental and ward staff in sending patients to the operating department and returning patients to their wards.
  • Participating in pre and post-operative visits when required.
  • Carry out nursing care to the highest possible standard according to PHG Policies and Practice and Clinical Guidelines.  This requires a thorough understanding of policies and guidance related to, for example, infection control, hygiene and individualised patient needs
  • The post holder will be able to demonstrate a thorough understanding of how to use equipment safely and effectively.

Managerial Responsibilities

  • Exercise professional accountability as guided by the NMC Code of Conduct/HCPC Standards of Conduct.
  • Act as an effective role model to student nurses/trainee ODP’s
  • Inform the Team Leader/Theatre Coordinator/Theatre Manager of any activity in the department, which affects patient care.
  • Report all incidents/accidents involving patients, visitors, consultants or staff, in accordance with PHG policy.
  • Report all complaints to the Theatre Manager.  In cases where investigation is required, verbal or written statements and any other evidence, such as copies of documentation, must be provided promptly and professionally.
  • Maintain effective communication with patients, relatives, the multi-disciplinary team, consultants and significant others.
  • Liaise, communicate and negotiate with colleagues of other speciality services and departments to ensure co-operation with achieving objectives, to promote good working relationships and to establish a team spirit.
  • Ensure that nursing procedures and policies are followed.
  • Participate in the induction / orientation of new staff.
  • Assist in providing support, guidance and counselling for trainee ODP’s, student nurses and HCA’s.
  • Demonstrate procedures and supervise qualified and unqualified staff.
  • To use resources both effectively and efficiently
  • Assist in the collection of necessary data using local I.T systems
  • Maintain accurate written documentation in relation to patient care
  • Practice in a cost effective and cost awareness manner
  • Actively participate in departmental audit and improvement planning
  • Promote adherence to and fully engage with the WHO Checklist and 5 Steps to Safer Surgery.

Personal and Professional Development

The post holder will:

  • Be responsible for their own professional development and revalidation, in line with the NMC/HCPC requirements.
  • Acquire new skills and knowledge to expand nursing practice. This will include computer skills and other initiatives to enhance patient focused care.
  • Participate in annual staff appraisal, staff development and in-service training activities.
  • Will be familiar with and work to PHG Policies and Guidance.
  • When representing the department, PHG or profession, the post holder will ensure that this is conducted in a professional manner.
  • Maintain an awareness of clinical and professional developments in nursing/Operating theatre practice and participate in audit and nursing research.
  • Assist in the teaching and supervision of learners entering the theatres including Student Nurses/ ATOs/HCAs.
  • Assist the Team Leader in ensuring that the Educational Environment is conducive to learning and work in conjunction with the appropriate training centres.
  • Monitor that training objectives are being met.
  • Assist in the Orientation/Induction Programmes for newly appointed staff, trainees and other members of the multidisciplinary team.

Additional Duties/Responsibilities

The post holder will:

  • Wear uniform at all times, in accordance with the uniform policy.
  • Interact with patients, consultants, visitors to the theatre department, other members of the nursing team and managers in positive, supportive and co-operative ways.
  • Carry out such other reasonably related duties appropriate to the grade, as assigned by the Team leader for their area, the Theatre Manager or nurse in charge.
  • Be prepared to work across the theatre specialities including recovery and day surgery (acquired skills allowing), if required to do so, to meet the needs of the service.
  • Be responsible for reporting their sick and annual leave in line with PHG

Ward Manager

Posted on: March 3rd, 2021 by Phoenix Hospital Group No Comments

Phoenix Hospital Group is a dynamic, fast growing Independent Hospital Group which currently operates two hospitals in Central London and Essex and two Harley Street outpatient and diagnostic centres. The Weymouth Hospital is a short stay elective hospital, registered for 17 beds, accepting planned and urgent surgical admissions, with a focus on Cosmetic Surgery, Gynae, Pain, Orthopaedics, Max Facs and General surgery to name a few. The Consulting and Diagnostic rooms at 9 and 25 Harley Street are part of the Phoenix Hospital Group. The Outpatient sites are closely affiliated with Weymouth Street Hospital and provide pre-operative consulting, minor procedures,  diagnostics and post-operative follow up care for patients.

Key Accountabilities & Output

  • Ensure the smooth running of wards at all times whilst ensuring all staff are delivering the highest levels of safety, care and customer service to both our patients and Consultants.
  • To establish and maintain highest levels of communication with patients, consultants and across other departments
  • To provide visible leadership, direction and effective communication to ensure high levels of nursing staff engagement across the teams
  • To develop own knowledge and skills and contribute to the development of others.
  • To ensure that the clinical skillset of staff maintained to the highest level to ensure a safe and quality service is delivered
  • To monitor and maintain health, safety and security of all patients and staff both on the wards and across the company
  • To contribute to the implementation of new services
  • To contribute to quality improvement.
  • To promote people’s equality, diversity and rights.
  • To lead others in the development of knowledge, ideas and work practice.
  • To plan, allocate, assess and provide feedback to team members.
  • To maintain and support the efficient use of physical and/or financial resources.
  • Managing and training of junior and nurse staff.
  • Working alongside other senior leaders and participate in the Duty Clinical Manager rota
  • Effective strategic resource management.
  • Supporting the implementation of local Clinical Governance Strategy.
  • Satisfactory completion of objectives as agreed at appraisal and monthly supervision.
  • Serious incident reviews and implementation of recommendations.
  • Demonstrates clear application of continuing professional development portfolio.
  • Providing strong and robust leadership in the clinical environment using the core skills of facilitation, negotiation, conflict resolution, teaching and delegation.
  • Facilitates delivery of practice and support supervision
  • To participate and take on active lead in organisational clinical and nursing audit programmes, ensuring any learning is implemented and maintained
  • Developing a coaching culture within the clinical environment
  • Work clinically when the need arises
  • Maintains positive Consultant engagement to gain feedback and taking action to address any concerns raised
  • Act as a credible role model, promoting high quality patient care
  • Ensure regular meetings take place, promoting a culture of learning, openness and improvement
  • Managing the housekeeping team across the hospital and ensuring standards are always maintained
  • Demonstrates experience, knowledge and compliance with CQC standards

Qualifications / Skills & Knowledge / Qualities:

  • RN with proven ward management experience
  • Experience of positively promoting equality and diversity and a positive attitude across the team
  • Experience of people management
  • Demonstrable clinical leadership skills
  • Effective and confident coaching and teaching skills
  • Negotiation and diplomacy skills
  • Resilient practitioner
  • Excellent communicator both verbally and in writing
  • Demonstrable computer skills

Bank Registered nurses – night duty (Chelmsford)

Posted on: March 2nd, 2021 by Phoenix Hospital Group No Comments

The Phoenix Hospital Chelmsford, Weymouth Street Hospital, 9 Harley Street and 25 Harley Street are part of the Phoenix Hospital Group. The Phoenix  Hospital Chelmsford, situated in Great Baddow is a modern short stay acute care hospital, registered for elective surgical admissions. The theatre and ward suite comprises 2 theatres with 8 day case units and 2 overnight rooms. The Out Patient services comprise 5 consulting rooms, treatment room and ultrasound room.

We are looking for experienced surgical nurses who can work confidently and independently during the night together with an onsite doctor and a healthcare support worker. We expect you to demonstrate a high standard of patient care together with good customer care skill set.

Our surgical services are primarily plastics and cosmetics, vascular, gynaecology, general, podiatric surgery and pain management procedures.

The outpatient facilities offer consultations and treatment by all our surgical consultants as well as dermatology, GP and ear micro suction.

Key Accountabilities & Output

  • Assess, implement and evaluate nursing care with an evidence based approach, providing a high standard of clinical and customer care to all patients
  • Assist with the creation and review of patient centered standards of care
  • Understand the role of the Ward Manager and to support them in achieving hospital business plan
  • Promote an environment receptive to change
  • Attend and participate in ward meetings
  • Participate in the mentorship of HCA’s and new starters
  • Provide a supportive environment staff
  • Support colleagues and work co-operatively to promote good team morale on the ward
  • Identify areas for personal and professional development plus that of junior staff
  • Maintain and expand professional knowledge participating in nursing / hospital educational programs
  • Be able to initiate hospital emergency procedures
  • Assist in the provision of a ward environment conducive to learning
  • Act as a professional and positive role model all to colleagues
  • Involve all staff in the ward team
  • Adhere to nursing and hospital policies
  • Complete an orientation program for new staff
  • Effective communication with team members and other colleagues in the hospital
  • Understand how your actions impact on the marketing of the hospital
  • Respond to telephone calls appropriately
  • Resolve patient / customer concerns where possible and escalate issues if not resolved
  • Promote cost effective utilization of resources
  • Become competent in the use of the in-house computer system
  • Perform any other reasonable duties as required and requested by the Ward Manager and other senior staff
  • Taking of blood samples as required
  • Post-operative dressings as required
  • Making appointments for radiology test as required
  • Chaperoning patients as required
  • Ensuring all charges are recorded and processed accurately and in a timely way
  • Support minor procedures i.e. ENT, dermatology and podiatry
  • Maintaining the consulting rooms and ensuring these are organized and welcoming to Consultants, patients and visitors

Qualifications / Skills & Knowledge / Qualities:

  • Registered Nurse with 2+ years post qualification experience
  • Presently working in an acute hospital environment – essential
  • Experience in a private hospital environment – desirable
  • Experience in mentoring colleagues and HCA’s Enthusiastic and committed, a team player, flexible, physically able to carry out the role, sensitive to patient needs

Theatre Practitioner (Scrub) – Phoenix Hospital Chelmsford

Posted on: March 1st, 2021 by Phoenix Hospital Group No Comments

The Phoenix Hospital Chelmsford, Weymouth Street Hospital, 9 Harley Street and 25 Harley Street are part of the Phoenix Hospital Group. The Phoenix  Hospital Chelmsford, situated in Great Baddow is a modern short stay acute care hospital, registered for elective surgical admissions. The theatre and ward suite comprises 2 theatres with 8 day case units and 2 overnight rooms. The Out Patient services comprise 5 consulting rooms, treatment room and ultrasound room.

The post holder will be based at Phoenix Hospital Group’s (PHG) Chelmsford Hospital Theatres department and will:

  • Be a qualified nurse/ODP registered with the Nursing and Midwifery Council/HCPC with an up to date PIN number.
  • Work in accordance with the NMC Code of Conduct/HCPC Standards of conduct and other professional guidelines.
  • Provide expert, holistic care of the highest standard to both perioperative patients and their relatives within PHG.
  • Act as an expert clinical resource within theatres and across PHG.
  • Take direct managerial responsibility for the clinical area in the absence of or as delegated by a Team Leader, Lead Practitioner or the Theatre Manager.
  • Assist in the leadership and development of junior theatre staff.
  • Will contribute to the overall good of the organisation by being a positive role model and treat all staff, visitors, consultants and service users with courtesy and respect.
  • Will undertake rotation across the specialities to cover the service where acquired skills allow.

Duties include but are not limited to:

  • To adhere to the NMC / HCPC Code of Professional Conduct at all times.
  • Promote and maintain the highest standards of individualised nursing/ODP care according to PHG Policies and Practice, Clinical Guidelines and national standards.
  • To assess, plan, implement and evaluate the needs of patients on an ongoing basis, co-ordinating the care given by all members of the clinical team.
  • To accurately assimilate and interpret clinical information about the patients’ condition, instigate appropriate remedial action and promptly report changes.
  • Act as an expert member of the Scrub team.
  • To act as a resource person to others, providing accurate information, advice and support to the multidisciplinary team, patients and their relatives.
  • To ensure that accurate records are maintained reflecting both changes in the patient’s condition and the treatment delivered.
  • To ensure that Clinical Guidelines are implemented and to be actively involved in auditing practice and developing action plans in conjunction with senior colleagues and the Clinical Governance Lead.
  • To ensure that practice is evidence based and with support assist in the development of policies and protocols within the clinical area.
  • To support the process of continuous quality improvement, assisting in audits etc to formally evaluate standards of care and assist in the implementation of changes in the light of such findings.
  • Promote adherence to and fully engage with the WHO Checklist and 5 Steps to Safer Surgery

Theatre Health Care Assistant

Posted on: February 24th, 2021 by Phoenix Hospital Group No Comments

Phoenix Hospital Group is one of the UKs leading private healthcare providers with a state of the art hospital on Weymouth Street in central London, a new hospital in Chelmsford and prestigious consulting rooms at 9 and 25 Harley Street.

We are currently looking for a Healthcare Assistant to join our team at the Weymouth Street Hospital.

Our Theatre HCAs play an essential role in the smooth running of our theatres and help us maintain our exception levels of care. Theatre HCAs assist the wider theatre team with the safe passage of patients through the surgical pathway. The post holder will be based at Phoenix Hospital Group’s (PHG) Weymouth Street Hospital Theatres department and will:

  • Have experience working in a theatre environment.
  • Assist in the routine delivery of care and organisation of the theatres for clinical procedures and practice.
  • Assist the team positioning patient for surgery and moving equipment.
  • Contribute to the overall good of the organisation by being a positive role model and treat all staff, visitors, consultants and service users with courtesy and respect.
  • Undertake rotation across the specialities to cover the service where acquired skills allow.

It is expected that the post holder will be able to carry out all of the duties listed in the main duty section below. The duties will vary from speciality to speciality and they may carry out other similar duties in support of the theatre environment that are not listed. No duties are to be undertaken by the post holder unless they have relevant experience or have received appropriate training.

Main Duties

  • To assist with the administrative function of the surgical team including the accurate documentation of records.
  • To assist the scrub nurse and surgeon during surgical procedures and to accept training towards assisting surgeons in a scrub nurse role
  • Monitoring and recording base line clinical observations.
  • Urinalysis as required.
  • MRSA screening as required.
  • Provide post-operative advice to patients.
  • Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed.
  • To assist with ensuring that clinical waste collection runs smoothly, reporting any problems to the theatre manager or nurse in charge.
  • Ensure sharps bins are secure and ready for collection.
  • Restocking of clinical areas and support areas.
  • To participate in audit where appropriate and requested.
  • Participate in the administrative and professional responsibilities of the surgical team.
  • Assist the theatre team to ensure accurate and legible notes of all consultations and treatments are recorded in the patient’s notes.
  • Ensure the accurate completion of all necessary documentation associated with the patient.
  • Assist the nursing team to ensure collection and maintenance of statistical information required for regular and ad hoc reports.
  • Attend and participate in team meetings, briefing and debriefing as required.
  • To assist in the management of surgical records and appointment systems.
  • To fulfil any additional duties as reasonably requested and required.
  • To assist with the safe dispatch of specimens.
  • To assist with the safe dispatch, arrival and set up of surgical instruments, loan kits and equipment.

Salary: up to £24,000 per annum

Bank Staff Nurse (Ward)

Posted on: February 18th, 2021 by Phoenix Hospital Group No Comments

The Weymouth Street Hospital, 9 Harley Street and 25 Harley Street are part of the Phoenix Hospital Group. The hospital is an acute care hospital, registered for 17 beds, accepting planned and emergency/urgent surgical admissions, with a focus on Cosmetic Surgery. The Consulting and Diagnostic rooms at 9 and 25 Harley Street are part of the Phoenix Hospital Group.  The clinic is closely affiliated to Weymouth Street Hospital and provides pre-operative consulting, minor procedures and diagnostics and post-operative follow up care for patients of the visiting consultants. 

We are currently looking for a Bank Staff Nurse.

Role Purpose

  • To ensure that standards of patients care are consistently maintained at all times in accordance with agreed operational policies as a skilled member of the nursing team
  • To promote and safeguard the well-being and interests of all patients, employees and visitors
  • To ensure that the highest standards of patient and customer care are maintained at all times
  • To assist senior staff in the management of the hospital
  • To provide effective leadership and management in their absence

Key Accountabilities & Output

  • Assess, implement and evaluate nursing care with an evidence based approach, providing a high standard of clinical and customer care to all patients
  • Assist with the creation and review of patient centered standards of care
  • Understand the role of the Ward Manager and to support them in achieving hospital business plan
  • Promote an environment receptive to change
  • Attend and participate in ward meetings
  • Participate in the mentorship of HCA’s and new starters
  • Provide a supportive environment staff
  • Support colleagues and work co-operatively to promote good team morale on the ward
  • Identify areas for personal and professional development plus that of junior staff
  • Maintain and expand professional knowledge participating in nursing / hospital educational programs
  • Be able to initiate hospital emergency procedures
  • Assist in the provision of a ward environment conducive to learning
  • Act as a professional and positive role model all to colleagues
  • Involve all staff in the ward team
  • Adhere to nursing and hospital policies
  • Complete an orientation program for new staff
  • Effective communication with team members and other colleagues in the hospital
  • Understand how your actions impact on the marketing of the hospital
  • Respond to telephone calls appropriately
  • Resolve patient / customer concerns where possible and escalate issues if not resolved
  • Promote cost effective utilization of resources
  • Become competent in the use of the in-house computer system
  • Perform any other reasonable duties as required and requested by the Ward Manager and other senior staff
  • Taking of blood samples as required
  • Post-operative dressings as required
  • Making appointments for radiology test as required
  • Chaperoning patients as required
  • Ensuring all charges are recorded and processed accurately and in a timely way
  • Support minor procedures i.e. ENT, dermatology and podiatry
  • Maintaining the consulting rooms and ensuring these are organized and welcoming to Consultants, patients and visitors

Qualifications / Skills & Knowledge / Qualities:

  • Registered Nurse with 2+ years post qualification experience
  • Presently working in an acute hospital environment – essential
  • Experience in a private hospital environment  -desirable
  • Experience in mentoring colleagues and HCA’s Enthusiastic and committed, a team player, flexible, physically able to carry out the role, sensitive to patient needs