We are happy to recommend local hotels for your relatives and friends.

We have arranged a special rate with The Marylebone Hotel which is ideally located a just a few minutes away.

For more information on rates please click here.

Your consultant or nursing team will inform you when you can leave the hospital. There are a number of administrative processes which require completion to assist in your departure. Before you leave, your nursing team will arrange any medication or follow up appointments which may be required. Your consultant and nursing team will advise you on any ongoing care before departure, but please speak to a member of the nursing team if you have any questions before you leave.

Departure: Before leaving the hospital, please report to main reception where a member of the reception team will confirm your discharge. Any invoices for telephone calls, visitor meals, or other personal services will need to be settled on departure. Please note that departure time is 10 am on the day of discharge.

Your comments: We encourage you to complete our independently audited patient satisfaction questionnaire, as well as raise any concerns with any member of the hospital team. It is through the continuous evaluation of patient comments and suggestions that we are able to measure and improve upon our service. The questionnaire will be issued during your stay. All information will remain anonymous unless you would like us to respond to your feedback.

Transport: We advise you to arrange for a family member or friend to drive you home from the hospital. If you would like any help with this prior to leaving the hospital, please let a member of the nursing team know. We are also happy to arrange a local taxi. If you have any concerns or queries once you have left the hospital, please do not hesitate to call and ask for the Senior Nurse, who will be more than happy to help you.

Weymouth Street Hospital, 42-46 Weymouth Street, London, W1G 6NP T: 020 7935 1200 F: 020 3075 2340 E: [email protected] Website: www.weymouthstreethospital.com

Your care

Nursing care: Whilst our dedicated and professional nursing staff will be caring for you during your stay, your consultant is in overall charge of your clinical care. To support your consultant, a Resident Medical Officer is also on-site. Infection control: Control of infection is given the highest priority and all staff takes responsibility for this. Patients and their visitors will be asked to use alcohol hands gels and follow staff guidance where necessary.

Pain management: Some operations and procedures may cause pain or discomfort; however our aim is to ensure you are as comfortable as possible. If you do experience any pain, please speak to your consultant or the nursing team.

Your rights:

• Whilst at Weymouth Hospital, you can expect your patient rights to be respected at all times.

• Information about any treatment received at Weymouth Street Hospital will be kept in confidence by all staff

• All staff will respect your privacy, dignity and religious and cultural beliefs at all times

The nursing staff will keep you informed of any changes in the plans for your treatment:

• All staff wear name badges and will address you with your preferred name/title

• Any proposed treatment (including risks and any alternative treatments) will be clearly explained to you before you are asked to sign a consent form

• You will be informed in advance, where possible, of any change of the date or time of your treatment

The Weymouth Street Hospital has a rigorous system of infection prevention and control policies, surveillance, training, auditing and cleaning regimes, which includes all staff from consultants to housekeepers. As a result, we can ensure we have the lowest post-operative infection rates including MRSA, which gives our patients the peace of mind they deserve.

Weymouth Street Hospital is registered under the Data Protection Act 1998. On receipt of a request in writing along with the appropriate fee, all health records relating to your treatment within the hospital will be provided.

The hospital charges for its services. The patient is liable for payment unless other arrangements have been agreed in advance of the patient’s account. Any shortfall between the amounts paid by the insurer and the total charges incurred remain the responsibility of the patient. Should you wish to enquire about room charges, please speak to the nurse caring for you.

Please note that consultants are not employees of the hospital and make a charge both for the consultation and for any surgery or treatment that is performed. Payment for services received can be made by cash, cheque, bank transfer, or credit/ debit card (except American Express). A standard admission agreement is available for reference.

We advise you not to bring valuables or large sums of money, as we cannot accept responsibility for personal belongings, and you are advised to leave such items at home. There is a safe in your room for personal belongings, which can be located in the cupboard.

You are welcome to have visitors from 8:00 am to 10:00 pm during your stay at Weymouth Street Hospital. Our front entrance is locked from 8:00 pm; there is a bell to call the night security officer if needed. You are also welcome to have your religious representative visit you during your stay.

Our Chefs prepare delicious food cooked to order

We pride ourselves on our healthy home cooked menus. We appreciate that good food is an important part of your stay with us and your recovery. Whether you prefer a small light meal or something more substantial our experienced Chefs are here to prepare your choice of freshly cooked food.

‘The food was a highlight of my stay. It was so delicious I had to Tweet pictures to my friends.’

    

The timings of our dining service and our menu choices have been developed in response to our patients’ feedback.  Please take the time to choose from our extensive menu selections available throughout the day.

If you have any special requests please speak to our guest support team and we will be more than happy to accommodate you.

All our ingredients are locally sourced and cooked to order. Halal and Kosher menus are available and we can provide gluten and dairy free options as required. Please feel free to let us know if you have any other special dietary requirements and we will endeavour to provide it for you.

Our head Chef has been a chef his entire career and worked in many well-known restaurants. His highly qualified team skilfully prepare a range of both traditional and international cuisine. For example, we offer an Arabic menu options with a full translation available, as well as traditional British favourites. We have a children’s menu for our younger patients.

5 Star Ratings

We are proud of our 5 Star Food Hygiene rating and our patient feedback is always excellent. Our Head chef has achieved the highest food hygiene qualifications available and instills these high standards throughout his team.