Role:  Patient Safety Officer

Location:  Harley Street

Contract: Permanent, full-time

Salary: Salary negotiable dependant of experience


Phoenix Hospital Group is a rapidly growing, dynamic independent hospital group undergoing some exciting progress. To support with this, we are looking for a proactive Patient Safety Officer to join our fantastic Governance team. The role will be based in one of our beautiful clinics in central London.

Role Purpose:

  • To play a participative and active role in ensuring clinical departments provide safe, high quality patient centric care.
  • To investigate clinical incidents and play an active role in dissemination of learning to our clinical teams
  • To ensure compliance with health and safety, quality, governance, policies and procedure.
  • To be a proactive member of the Clinical Governance department and to participate in projects and tasks as required.
  • To act as an ambassador for Phoenix Hospital Group with Consultants, Staff, patients and visitors.

Core Responsibilities:

  • Co-ordinating patient safety incidents and investigating incidents.
  • Dissemination of learning from incidents and implementing recommended improvements.
  • Adhering to Care Quality Commission (CQC) standards ensuring safe practices are in place.
  • To ensure effective systems and processes are in place to consistently satisfy CQC requirements.
  • Participate in team meetings following patient safety events and liaise with patients and families accordingly.
  • To develop effective system to regular review and improve patient satisfaction & quality.
  • Participate in the development and implementation of governance policies and procedures in line with current good practice, and to identify and advise on governance issues, as required.
  • To ensure that systems are in place to enable Phoenix Hospital Group to comply with its statutory reporting requirements.
  • To work effectively with a range of internal and external stakeholders, including the Professional Standards Authority and other regulators.
  • Deal with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant stakeholders.
  • Provide support on regulatory and compliance matters which may arise from time to time and to lead where appropriate on the delivery of any compliance requirements (e.g. Data Protection).
  • Respond to any complaints which may arise from clinical incidents and manage any responses required as necessary.
  • Undertake any other duties commensurate with this post.

Knowledge / Skills / Qualifications / Personal Attributes:

  • Experience in incident investigation
  • Root Cause analysis training- desirable
  • General experience in a healthcare setting
  • Experience of involvement in Quality, Regulatory Compliance, Governance and risk management frameworks
  • Strong organisational and planning skills, including risk management.
  • Strong interpersonal skills.
  • Knowledge of NMC and HPC Codes and guidelines and their implications for practice.
  • Knowledge of the Health & Social Care Act and Care Quality Commission Requirements.
  • Knowledge of Quality Assurance tool


We value our staff members and want them to feel motivated and rewarded. We offer a competitive package of benefits to all permanent staff members of Phoenix Hospital Group including:

  • Pension Scheme
  • Life Assurance
  • Employee Assistance Programme
  • Private Medical Insurance
  • Subsidised restaurant at Weymouth Street Hospital
  • Season ticket loan
  • Employee discount at our health facilities
  • 33 days annual leave (including bank holidays) increasing with length of service
  • Annual summer and Christmas parties
  • Career development
  • Refer a friend scheme


If you think you will be a great fit, please apply below!

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